Technical Analyst - Onsite

Genesis
10 is currently seeking a Technical Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a 12+ month contract opportunity. Compensation: $50.00 - $53.00 per hour, W2, based on qualifications

We are seeking a detail-oriented and analytical Technical Analyst to support our client's Field Network and Operations teams. This role is focused on improving operational processes, managing documentation, tracking project and field activity progress, developing reporting and metrics, and supporting cross-functional initiatives. The successful candidate will have strong organizational and analytical skills, a passion for continuous improvement, and the ability to work effectively across multiple teams and stakeholders.

• Evaluate and analyze existing workflows, processes, and operational activities across the Field Network and Operations teams
• Identify process inefficiencies and provide recommendations to improve consistency, effectiveness, and operational efficiency
• Support the implementation of new processes, procedures, and workflows designed to enhance team productivity
• Create, maintain, and improve process documentation, standard operating procedures, knowledge articles, and operational guides
• Track project deliverables, milestones, and field activity progress to ensure visibility and timely completion
• Develop reports, dashboards, metrics, and key performance indicators (KPIs) to support operational decision-making and measure effectiveness
• Assist with data collection, analysis, and reporting to identify trends, risks, and opportunities for improvement
• Partner with Field Network, Operations, and other cross-functional teams to facilitate communication, coordination, and alignment
• Support ongoing operational initiatives by providing analysis, documentation, project tracking, and status reporting
• Act as a liaison between technical and business stakeholders to help ensure smooth execution of projects and operational activities

• Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator, or in a similar analytical role
• Strong analytical, problem-solving, and organizational skills
• Excellent written and verbal communication skills
• Experience creating and maintaining professional documentation, process flows, and reports
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and Share Point
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Strong attention to detail and commitment to delivering high-quality work
• Ability to collaborate effectively with cross-functional teams and stakeholders

• Experience supporting telecommunications, network operations, infrastructure projects, or technical operations teams
• Familiarity with project management and ticketing platforms such as Service Now or similar systems
• Knowledge of process improvement methodologies and operational excellence practices
• Experience developing operational dashboards, metrics, and reporting

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.