IT Infrastructure Technical Analyst

# IT Infrastructure Technical Analyst Apply
** Job#: 3051999
***
* Job Description:

** Our great client in Downtown Milwaukee has an immediate opening for a Technical Analyst. This is a long term contract position. If you are interested please apply with resume to   Technical Analyst We are seeking a detail-oriented and analytical Technical Analyst to support our Field Network and Operations teams. This role is focused on improving operational processes, managing documentation, tracking project and field activity progress, developing reporting and metrics, and supporting cross-functional initiatives.

The successful candidate will have strong organizational and analytical skills, a passion for continuous improvement, and the ability to work effectively across multiple teams and stakeholders.

Key Responsibilities
* Evaluate and analyze existing workflows, processes, and operational activities across the Field Network and Operations teams.
* Identify process inefficiencies and provide recommendations to improve consistency, effectiveness, and operational efficiency.
* Support the implementation of new processes, procedures, and workflows designed to enhance team productivity.
* Create, maintain, and improve process documentation, standard operating procedures, knowledge articles, and operational guides.
* Track project deliverables, milestones, and field activity progress to ensure visibility and timely completion.
* Develop reports, dashboards, metrics, and key performance indicators (KPIs) to support operational decision-making and measure effectiveness.
* Assist with data collection, analysis, and reporting to identify trends, risks, and opportunities for improvement.
* Partner with Field Network, Operations, and other cross-functional teams to facilitate communication, coordination, and alignment.
* Support ongoing operational initiatives by providing analysis, documentation, project tracking, and status reporting.
* Act as a liaison between technical and business stakeholders to help ensure smooth execution of projects and operational activities.

Qualifications
* Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator, or in a similar analytical role.
* Strong analytical, problem-solving, and organizational skills.
* Excellent written and verbal communication skills.
* Experience creating and maintaining professional documentation, process flows, and reports.
* Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
* Ability to manage multiple priorities and work independently in a fast-paced environment.
* Strong attention to detail and commitment to delivering high-quality work.
* Ability to collaborate effectively with cross-functional teams and stakeholders.

Preferred Qualifications
* Experience supporting telecommunications, network operations, infrastructure projects, or technical operations teams.
* Familiarity with project management and ticketing platforms such as Service Now or similar systems.
* Knowledge of process improvement methodologies and operational excellence practices.
* Experience developing operational dashboards, metrics, and reporting.

* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a…