IT Systems Administrator

IBCC is seeking a knowledgeable and customer-focused IT Systems Administrator to manage and support the organization's technology infrastructure. The IT Administrator will be responsible for maintaining hardware, software, networks, security systems, and end-user support while ensuring reliable and secure IT operations across the organization.

The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding service to internal stakeholders.

• Administer and maintain servers, workstations, operating systems, and business applications.
• Manage Microsoft 365 environments, including Exchange Online, Teams, SharePoint, One Drive, and user accounts.
• Monitor system performance and ensure optimal availability, reliability, and security.
• Configure and maintain Active Directory, Group Policies, and user permissions.
• Install, update, and troubleshoot hardware and software systems.

• Manage local and wide area networks, wireless networks, firewalls, switches, and VPN connectivity.
• Monitor network performance and resolve connectivity issues.
• Maintain network security protocols and documentation.
• Coordinate with internet service providers and technology vendors as needed.

• Maintain and Continuously improve cybersecurity best practices.
• Manage endpoint protection, email security, multi-factor authentication, and access controls.
• Monitor security alerts and respond to potential threats or incidents.

• Provide technical support to employees for hardware, software, connectivity, and application issues.
• Respond to help desk tickets and troubleshoot technical problems in a timely manner.
• Train users on technology tools, security awareness, and system procedures.
• Document support activities and maintain knowledge base resources.

• Manage system backups and disaster recovery processes.
• Ensure data integrity, availability, and secure storage.
• Test backup and recovery procedures regularly.
• Support business continuity planning initiatives.
• Manage IT inventory, licensing, warranties, and equipment lifecycle processes.
• Evaluate and coordinate technology purchases and upgrades.
• Work with external vendors to resolve service issues and implement new solutions.
• Maintain accurate documentation of IT assets and configurations.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3+ years of experience in IT administration, systems administration, or technical support.
• Experience supporting Microsoft 365 and Windows environments.
• Strong understanding of networking concepts, TCP/IP, DNS, DHCP, VPNs, and firewall management.
• Experience with Active Directory and identity management.
• Knowledge of cybersecurity principles and best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and work independently.

• Microsoft certifications (e.g., Microsoft 365 Administrator, Azure Administrator).
• Experience with virtualization technologies such as VMware or Hyper‑V.
• Familiarity with cloud platforms including Microsoft Azure.
• Experience with backup and disaster recovery solutions.
• Knowledge of endpoint management tools and mobile device management (MDM).

• Competitive compensation and benefits package.
• Professional development and certification opportunities.
• Collaborative and mission‑driven work environment.
• Opportunity to contribute to strategic technology initiatives that support organizational growth.