IT Support Specialist - Bilingual

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Title:

IT Support Specialist Company:
Global Power Components – www.global powercomponents.com

Location:

Milwaukee, WI (onsite 5-days/week)
Hire Type:
Direct Hire

About the Role:

Global Power Components is seeking a hands-on IT Support Specialist to provide both Level 1 and Level 2 technical support across our office and manufacturing operations. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working in a fast-paced environment where technology directly impacts business operations. As an IT Support Specialist, you will serve as the primary point of contact for employees requiring technical assistance while also taking ownership of more advanced troubleshooting, system administration tasks, and endpoint support.

The position requires strong customer service skills, technical aptitude, and the ability to support a diverse workforce within a manufacturing environment.

Key Responsibilities:

Level 1 Support Respond to helpdesk tickets, phone calls, emails, and walk-up support requests

Troubleshoot and resolve basic hardware and software issues

Assist users with:
Password resets and account unlocks, Outlook and email support, VPN and multi-factor authentication (MFA) access, Network drive mapping, Printer and scanner issues

Provide day-to-day technical assistance to office and production employees

Unbox, inventory, tag, and prepare hardware for deployment

Set up computers, peripherals, and workstations for new hires

Assist with employee onboarding and technology orientation

Level 2 Support Troubleshoot and resolve advanced technical issues involving:
Windows 10 and Windows 11, Microsoft 365 applications, including Outlook, Teams, One Drive, and SharePoint, Desktop and laptop hardware, software installation, configuration, and updates

Image, deploy, rebuild, and maintain laptops and desktop computers

Perform basic network troubleshooting involving connectivity, switch ports, and wireless networking

Support manufacturing floor technology including:
Label printers, Handheld devices, Production terminals and workstations

Manage Active Directory tasks including:
User account maintenance, Security group access, Workstation domain joins, User changes and permissions

Support and troubleshoot end-user access and functionality within business systems, including Workday Document resolutions, procedures, and common support issues to improve team knowledge and efficiency

Required Skills:

1-4+ years of IT Support, Help Desk, Desktop Support, or related experience

Bilingual in English and Spanish, with the ability to provide technical support to a diverse workforce in both office and manufacturing environments

Strong knowledge of:
Windows desktop operating systems, Microsoft 365 applications, Active Directory administration, PC hardware troubleshooting

Strong problem-solving skills with the ability to independently diagnose and resolve technical issues

Excellent communication, customer service, and interpersonal skills

Ability to prioritize multiple tasks and work effectively in a fast-paced environment

Preferred Qualifications:

Experience supporting users within Workday, including account access, user support, troubleshooting, and basic administration activities

Experience with endpoint management solutions such as Intune, PDQ Deploy, SCCM, or similar tools

Basic Power Shell scripting knowledge

Familiarity with networking concepts, including DNS, DHCP, and TCP/IP Experience supporting technology in a manufacturing environment

CompTIA A+, Network+, Microsoft certifications, or other relevant IT certifications