Help Desk​/Desktop Support Analyst Milwaukee, Wisconsin | Robert Half

Technical Support Analyst

We are looking for a Technical Support Analyst to provide dependable technical assistance and support the stability, security, and performance of end-user technology across the organization in the greater Milwaukee Area. This role works closely with IT leadership and team members to manage desktop environments, respond to service issues, and maintain Microsoft-based systems including Windows 11, Azure, Entra, and related business applications.

The ideal candidate brings a strong service mindset, sound troubleshooting ability, and the flexibility to participate in a shared on-call rotation and occasional onsite support as needed. Local candidates to Milwaukee are encouraged to apply!

Responsibilities:

• Partner with the IT team to carry out departmental objectives, support technology priorities, and contribute to ongoing service improvements.

• Serve as a reliable point of contact for employees, colleagues, and external partners by delivering responsive technical support and clear communication.

• Provide guidance on system usage, operational best practices, and device security standards to support compliance with organizational and regulatory expectations.

• Manage day-to-day desktop and infrastructure support activities, including service requests, change-related tasks, system monitoring, and issue resolution.

• Install, configure, maintain, and refresh workstation hardware and software while following established lifecycle management practices.

• Investigate and resolve desktop, application, and user-access issues, escalating more complex problems when necessary to ensure timely outcomes.

• Oversee help desk tickets from intake through closure by prioritizing requests, documenting work thoroughly, and meeting response expectations.

• Maintain service reliability for end-user environments through software deployments, upgrades, administration, troubleshooting, and recommendations for future enhancements.

• Keep accurate records for configurations, procedural documentation, licensing, contracts, and system changes to support audit readiness and policy compliance.

• Participate in a rotating on-call schedule and provide technical support for conference rooms and shared meeting spaces when business needs require it.