Data Center Technical Program Lead

Position Overview

We are seeking a highly organized and technical Data Center Technical Program Lead to oversee multi-site operations, lead technician teams, and drive program readiness across multiple sites. In this role, you will bridge the gap between technical execution and program management, managing site bring-up from inception through customer program validation. You will lead day-to-day operations across multiple customer data center locations, ensuring smooth deployment, hardware life cycle management, and service delivery while keeping key stakeholders aligned.

Key Responsibilities

• Lead data center site bring-up initiatives and manage rigorous customer program validation processes to ensure infrastructure readiness.

• Oversee day-to-day technical operations across multiple sites, directing a distributed team of data center AEP technicians.

• Facilitate the advanced exchange and deployment of data center gear, maintaining strict control over buffer stock requirements to prevent project delays.

• Manage, track, and prioritize incoming technical ticket requests through Service Now, dynamically adjusting team workloads based on ticket volume.

• Identify operational bottlenecks and process pain points during site bring-up, proactively communicating risks and solutions to key stakeholders.

• Provide regular visibility, data-driven reporting, and status updates to cross-functional leadership and external customer teams.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a closely related field with a minimum of 3 years of relevant data center experience, OR a minimum of 5 years of related technical data center experience in lieu of a degree.

• Proven experience managing, mentoring, and leading technical teams or data center technicians across multiple physical locations.

• Strong working knowledge of data center networking and compute infrastructure (servers, switches, routing, and cabling standards).

• Direct, hands-on experience managing service workflows and ticket queues within Service Now (or a similar enterprise ITSM platform).

• Willingness and ability to travel 25-50% of the time, including occasional overnight stays, based on business needs.

Preferred & Recommended Qualifications

• Certifications:
  
  CompTIA Network+, Security+, Cisco CCNA, or a foundational Project Management certification (PMP or CAPM).

• Experience with asset management, supply chain tracking, or spare parts logistics for critical infrastructure.

• Familiarity with ITIL frameworks or Agile/Scrum methodologies for managing deployment sprints.

• Exceptional communication skills with a proven track record of handling high-pressure operational environments and translating complex technical issues for non-technical stakeholders.

Benefits & Perks

• Health/Dental/Vision and Life Insurance
• 401(k) matching
• Paid Time Off
• Parental Leave

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.