Traveling Seasonal POS Install Technician - Travel

Job Description

We are seeking a Field Technician to provide service and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.

This role pays between $25-32/hour

• Self-Manage:
  Manage new project launches from start to finish ensuring thorough training and efficient execution during the implementation phases.
• Be Accountable:
  Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.
• Product Expert:
  Be the expert in the field by maintaining a comprehensive understanding of our software, hardware, and know-how to troubleshoot when stuck.
• Customer Service:
  Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.
• Time Management:
  Complete all client implementations and training according to department standards and project scope.
• Creativity:
  As a frontline team member, you will be expected to continuously provide unique ideas to improve our product, process, and overall client experience.
• Effective Communication:
  The ability to communicate with all third-party vendors, including all hardware vendors
• Professionalism:
  The Field Implementation Manager is the true representative of our client and should conduct themselves in a professional manner.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Must be patient and love challenges in order to handle our fast-paced environment
• 1+ Years of relevant work experience preferred
• Proficient with Excel, PowerPoint, Word, and Outlook
• Highly organized and detail-oriented, with the ability to manage competing priorities
• Internally motivated with advanced problem-solving skills
• Experience with hardware and software troubleshooting theory
• Ability to identify opportunities, develop strategies and implement creative solutions
• Excellent communication and presentation skills
• Experience conducting remote technical training
• Hospitality experience highly preferred
• Bachelor's degree preferred
• Travel Expectations: up to 100% of jobs assigned