Track & Trace Coordinator

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Position: Track and Trace Coordinator

Reports To: Operations Manager, Logistics

Direct Reports: None

Days / Hours of work: Monday-Friday, 40 hours per week

Compensation: Hourly, non-exempt

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48‑state LTL consolidation pool with more than 100 trucks and offer multiple sites with cooler, and air‑conditioned storage, distribution, and cross‑docking services. We operate refrigerated and non‑refrigerated warehouses for storage needs but also provide value‑added services such as specialty packing, kitting, and fulfillment.

We work with household‑name brands and make a difference in our communities. This is your first step with a family‑run company that values your growth, culture, and benefits.

General

Position Overview:

The primary responsibility is to obtain, verify, and manage all shipment documentation required for billing—including Proofs of Delivery (PODs), lumper receipts, and supporting paperwork—ensuring timely and accurate invoice processing. The role serves as a crucial communication hub between carriers, drivers, customers, and internal logistics teams, providing real‑time updates and ensuring seamless supply‑chain operations while exemplifying our MIDWEST values.

At Midwest Refrigerated Services, we are driven by our MIDWEST values of:

• Modesty
• Integrity
• Work Ethic
• Safety
• Trust

All employees are expected to exemplify these values.

General Accountabilities include:

• Monitor real‑time location and status of all shipments using tracking software and other tools.
• Identify potential delays, issues, or discrepancies and resolve them quickly and efficiently.
• Serve as a central point of contact, providing timely and accurate updates on shipment status to customers, carriers, and internal departments such as Customer Service, Load Planning, and Truck Drivers.
• Accurately update shipment information in TMS and maintain detailed records of dispatched calls, driver logs, and delivery times.
• Generate and review daily and weekly tracking reports and identify trends or areas for improvement.
• Collaborate with other logistics teams, including Load Planners and Dispatchers, to coordinate daily operations and support functions.
• Schedule and reschedule appointments as needed.
• Maintain customer portals and internal systems with accurate shipment details, status, and any changes.
• Other duties assigned by management.
• Maintain regular and reliable attendance, following company attendance policies.
• Follow company policies, procedures, and compliance standards.
• Participate in training and development activities as assigned, and in company and/or team meetings.
• Identify and share opportunities to improve processes and communication.

Skills Required:

• Takes responsibility for completing tasks accurately and on time.
• Clear written and verbal communication skills with customers, peers, and leadership.
• Proficiency with technical systems and the ability to adapt to new tools.

Prerequisites:

• 1‑2 years of transportation or logistics industry experience.
• Proficiency with transportation management systems (TMS) and other tracking and scheduling software.
• Proficiency in typing and navigating common business systems (Email, Microsoft tools, TMS).
• Ability to quickly learn new processes and problem‑solve in a fast‑paced environment.
• Demonstrate positivity and willingness to contribute to team success.
• Experience with scheduling appointments.

Performance Measurements:

• Timely and accurate coordination of appointment scheduling and adjustments.
• Timely and accuracy of shipment status updates in TMS and customer portals.
• Updating customer portals per customer required timelines.
• Consistent and reliable attendance.
• Adherence to company policies, procedures, and compliance standards.

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, and Dependent Care Flex Spending Account…