Restoration Service Technician

Rainbow Restoration® offers home and commercial restoration emergency services, carpet cleaning, and construction services with over 400 locations worldwide. We are on a mission to improve the lives of our customers and our employee family members, guided by values of Respect, Integrity, Customer focus, and having fun in the process.

As a Service Technician, you are a key team member supporting field operations and contributing to the day-to-day contract operations. You will interact with customers and teammates to manage a variety of situations and project a professional company image both in-person and by phone.

• Driving company vehicles with trailers
• Read and understand maps and directions
• Work with a team
• Communicate with customers about scope of work and review necessary paperwork
• Establish and maintain a schedule to ensure services are delivered in a timely manner
• Learn and participate in performing:
  • Water restoration
  • Mold remediation
  • Trauma scene cleaning
  • Smoke & fire damage restoration
  • Carpet & upholstery cleaning
  • Content cleaning
  • Lead remediation
  • Boardup & tarp over services
  • Commercial grass cutting & snow removal
  • Property maintenance
  • Construction projects
• Respond to jobs and initiate work according to IICRC standards and Rainbow Restoration's internal processes
• Maintain company assets (equipment, vehicles, etc.) in a clean, properly maintained, and fully stocked condition
• Perform marketing tasks to sell additional services or develop business as required
• Perform other duties as required; duties may extend beyond normal scope

• We are a 24-hour emergency service company; all team members are on-call and must respond as needed
• Valid Driver's License
• Strong written and verbal communication skills
• Professional appearance and demeanor
• Team player who can also work independently
• Smartphone and tablet literacy; working knowledge of word processing and business software
• Proficiency in Microsoft Office (Outlook) and other software; ability to learn new software
• Experience with Xactware is helpful but not required
• Restoration and construction experience is helpful but not required
• Able to occasionally lift and/or move up to 100 pounds
• Willing to train supporting team members
• Career-minded mentality for future positions/ownership

• Starting compensation depends on certifications and experience:
  Service Technician (entry level): $14-$15 per hour;
  Field Operations Manager: $22+ per hour;
  Project Manager: $22+ per hour
• Company benefits include Health Insurance, Vision Insurance, PTO, Tuition Reimbursement, and Bonuses (Business Development and Performance)

We are an Equal Opportunity Employer. We do not discriminate in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.

We are actively interviewing for this position — apply today and our hiring manager will follow up.

Notice:
Rainbow International LLC is the franchisor; employment opportunities are listed by independent franchisees. The independent franchisee is the employer.