Bilingual Onsite Program Manager

Overview

QPS Employment Group is hiring a Bilingual On-Site Program Manager for our client in Greenfield, WI. This on-site role oversees the planning, implementation, and ongoing success of onsite operational and service plans in a warehouse facility. The Onsite Project Manager is responsible for onsite personnel selection, training and development, building rapport with key client contacts, and providing ongoing oversight and feedback to onsite staff.

This is an internal position with QPS Employment Group, Monday–Friday, 1st shift.

Join an award-winning organization that offers growth inside and outside the company. Learn what it’s like to work internally at QPS and how we provide positive experiences through the company’s Six Core Beliefs.

• Family Spirit: We are more than just a team. We go above and beyond for each other as a true family and strive to support all who interact with our company.
• High Touch: We have an emotional impact on all who work with us and never accept the status quo. We say YES and turn the ordinary into the extraordinary.
• Passion: We build valuable relationships that show how important each of us is and engage with others in meaningful connections.
• Legacy: We inspire growth and encourage learning from and teaching those we serve. We appreciate each other and value everyone’s contributions.
• Innovation: We take risks and inspire change at all levels, recognizing that successes and failures drive continuous improvement.
• Collaboration: We work without boundaries and empower all voices to create positive experiences for all involved.

• Oversees the daily activity of onsite staff to ensure an excellent experience for our client and our Associate Employees.
• Selects, trains, and develops onsite staff through formal Training and Development Plans and regular one-on-one feedback sessions.
• Develops strong rapport with key client contacts, including client entertainment such as meals and outside events.
• Provides feedback to clients on operational improvements to enhance the onsite program’s success.
• Develops strategic service plans in partnership with the RVP to improve day-to-day operations, reduce attrition, and engage Associates.
• Assists in implementing client onboarding requirements, client orientations, and ongoing client feedback and review programs; administers and oversees the safety program in conjunction with the client’s safety program.
• Travels to new onsite operations and assists in strategic planning, including mentoring and consultation for local staff.
• Performs a full range of managerial responsibilities—interviewing, hiring, conducting feedback and coaching, planning, promoting the company’s core beliefs, directing work, EEO, performance management, budgeting.
• Other duties as assigned.

• 1–3 years of customer service and administrative experience.
• Knowledge of Microsoft Windows programs (Word, Excel, Outlook).
• Excellent organizational skills.
• Ability to handle multiple duties in a busy work environment.
• Professional and effective communication skills.
• Able to troubleshoot and problem solve.
• Professional, confidential, and honest mannerisms.
• High level of integrity and commitment.
• High School diploma or GED preferred.

• We are proudly 100% employee-owned.
• Health, Dental, Vision, Short & Long Term Disability, Life Insurance, Health Savings Account (HSA), Limited Purpose FSA, Dependent Care Reimbursement, 401k.
• PTO, Birthday PTO, Paid Holidays.
• Educational Assistance.
• Incentive bonus.
• Work-life balance & flexibility.
• Family culture.