Legal Administrative Manager; Practice Support Team Manager

Legal Administrative Manager (Practice Support Team Manager)

Job Category:
Administration

Requisition Number: LEGAL
002749

Milwaukee, WI office; onsite at least three days per week.

The Practice Support Team Manager works under the direction of the Associate Director of Legal Support Services to recruit, evaluate, counsel and coordinate the activities of one or more Legal Support Services Teams including Practice Support Teams, Administrative Resource Team and Resource Center staff. They collaborate with Practice Specialty Center (PSC) leadership to develop PSC specific best practices and work with attorneys and paralegals to provide administrative resources via appropriate teams.

• Recruit, supervise, counsel, reward and evaluate Practice Support staff and legal administrative temporary employees.
• Establish and maintain successful working relationships with PSC leadership, attorneys and administrative leadership to provide the best resources to meet business goals.
• Establish and coordinate priorities regarding long‑term workload needs and implement decisions related to administrative assignments, daily workflow, special project needs, etc.
• Manage on‑the‑job training and mentorship of team members.
• Schedule/attend regular meetings with Team Leads; troubleshoot and implement solutions for issues such as PC productivity, training, time/attendance, policies and procedures, growth opportunities, internal changes.
• Track and monitor timecards, overtime, and PTO for staff under your supervision.
• Assist Human Resources Department to track/monitor STD, FMLA, LTD and other leaves for staff you supervise.
• Coordinate evening, holiday and weekend staffing needs; facilitate teamwork between Workplace Services, Resource Center, and other departments as needed.
• Supervise and direct Administrative Services Coordinator to assist with daily staffing needs, track absences in the Administrative Services Calendars, handle special projects for all offices, and coordinate temporary coverage for long‑term leaves.
• Possess working knowledge of Human Resources Department software to assist in maintenance of administrative services staff records.
• Manage staff overtime and other budget GL items assigned to you.
• Communicate effectively and professionally with clients, staff, timekeepers and visitors.
• Regularly coordinate with Human Resources Department regarding staff events and recognition, staffing goals, benefits, payroll, health enhancement, and training needs.
• Conduct all business in a confidential manner.
• Perform all other duties as assigned.

• 4‑year degree with major coursework in Human Resources or related field; or combination of education and commensurate work experience required.
• 5 years’ management experience in related field required, preferably in a professional services environment.
• Previous Legal or Human Resources experience preferred.
• Windows or similar software application proficiency desired.
• Perform duties requiring independent judgment and initiative under stress of strict deadlines.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Please submit a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

• Strong leadership skills, preferably in a legal setting.
• 5 years of experience directly managing a team.
• Legal Experience preferred.