Power Rental Service Supervisor

Company Overview

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand‑by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer.

We believe it to be of the utmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years?

The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

The Power Rental Service Supervisor is responsible for leading the daily operations, scheduling, and performance of the Power Rental Service Department. Reporting to the Power Rental Service Manager, this role oversees field technicians, dispatch coordination, work order management, equipment readiness, and customer support to ensure safe, efficient, and profitable execution of all rental service activities. This position provides direct supervision to service personnel, drives operational excellence, supports sales growth, and ensures best‑in‑class customer service.

The ideal candidate combines strong leadership, technical knowledge, and organizational skills to manage people, processes, and equipment in a fast‑paced power systems environment.

• Assign workloads and monitor technician productivity, utilization, and performance.
• Conduct regular performance reviews, training, and skill development.
• Promote a culture of safety, accountability, and continuous improvement.
• Serve as primary point of escalation for service and customer issues for the Butler Power Rental service team.

• Oversee daily scheduling and dispatch of technicians based on priority, skillset, and customer needs.
• Optimize labor, equipment, and fleet utilization to maximize efficiency and profitability.
• Monitor job progress and adjust resources proactively to meet deadlines.
• Coordinate delivery, setup, service, and pickup of rental equipment.
• Ensure parts, tooling, and materials are available to support field operations.
• Track fleet readiness, service intervals, and preventative maintenance compliance.

• Review and approve work orders for accuracy, completeness, and proper billing.
• Ensure timely opening, updating, and closing of service tickets.
• Oversee freight scheduling, logistics, and transportation coordination.
• Maintain accurate service records, documentation, and reporting.

• Maintain strong customer relationships through proactive communication and responsiveness.
• Resolve customer concerns quickly and professionally.
• Partner with Sales to support rental opportunities, scheduling, and equipment availability.
• Provide technical and operational guidance during project planning and execution.
• Ensure a high level of service quality that supports customer retention and growth.

• Ensure service yard, shop, and rental fleets are organized, clean, and safe.
• Oversee inventory control for tools, parts, and rental assets.
• Ensure equipment is maintained, inspected, and rental ready.
• Enforce company safety policies and regulatory compliance.
• Lead safety meetings and promote safe work practices.

• Lead and coordinate rapid…