Director of Operations

Disability Rights Wisconsin is Wisconsin’s Protection and Advocacy system. The agency is charged with protecting the rights of individuals with disabilities and keeping them free from abuse and neglect. Employing a variety of means, our advocates and attorneys use individual casework and systems advocacy to achieve positive changes in the lives of people with disabilities and their families. We are seeking employees who value this work.

In turn we treat our employees well, offering a supportive environment, talented colleagues, excellent benefits, and generous leave.

Disability Rights Wisconsin arose out of a disability civil rights movement demanding that the abuse of people with disabilities end and that people with disabilities be included in life, school, workplaces, and communities. Our core values include:
Diversity, Dignity, Independence, Accessibility, Inclusion, Human Rights, and Liberation.

Our programs include:

• Protection & Advocacy for people with disabilities (addressing abuse/neglect, discrimination, and access to services)
• Disability Benefits Specialist program (helping people access Social Security, Medicaid, Medicare, and private insurance)
• Family Care & IRIS Ombudsman program (supporting people to remain in community-based settings)
• Victim Advocacy services for crime victims with disabilities

Note: You can request alternate formats of this position announcement. You may submit your application materials in alternate formats if needed. Please contact hr for alternate formats.

Director of Operations is a key member of the leadership team and oversees the organization's internal operations. This position supervises the Human Resources, Information Technology (IT), and Administrative Support teams, as well as oversees the Milwaukee office, to ensure efficient, compliant, and mission-aligned support services. The Director of Operations provides high-level oversight and ensures that administrative systems effectively support the organization’s legal and advocacy goals.

Full Time Equivalent: 1 FTE (40 Hours/week)

Reports to: Executive Director

Rate: $115,000 to 125,000 per year

Location: This is a Milwaukee-based office position. Hybrid work is available. Applicant must be a Wisconsin resident.

Job

Hours:

The majority of hours should be completed during core office hours, weekdays from 8 a.m. to 5 p.m. Some evening and weekend hours may be required.

Application Instructions: Submit resume detailing your qualifications and experience as they relate to the minimum and preferred qualifications.

Final date to receive applications
:
Preferred consideration will be given to applicants who apply by March
2. Position will remain open until filled.

Operational Oversight 25%

• Supervise, guide, and support the HR staff, IT Manager, and Administrative Support staff.
• Ensure coordination across administrative departments and alignment with organizational goals.
• Identify and implement process improvements across internal operations.
• Oversee DRW’s physical office spaces and serve as primary liaison with landlords and vendors.

Human Resources 10%

• Oversee HR operations and ensure consistent application of personnel policies and procedures.
• Partner with HR staff to build a workplace culture that fosters belonging and inclusion.
• Actively participate in staff attraction and retention initiatives.
• Supervise IT staff and oversee IT vendors or independent contractors to ensure secure, functional, and efficient systems for remote and office-based employees.
• Guide technology planning and investment aligned with the organization’s strategic direction.

Administration 15%

• Oversee day-to-day administrative functions across multiple offices and remote environments.
• Ensure consistent office operations, supplies, document management, and internal communications infrastructure.

Leadership and Collaboration 15%

• Serve as a member of the leadership team and contribute to organizational strategy.
• Provide on-site leadership at the Milwaukee office.
• Represent operations priorities in agency-wide planning and decision-making.
• Act as a liaison to Board committees, as needed.

Supervision and Mentorship (20%)

• Directly supervise individuals who oversee the day-to-day operations of their respective teams.
• Promote a supportive, collaborative, and accountable work environment for staff.
• Conduct regular performance evaluations of supervises and oversee performance management across staff. Work with staff to ensure proper supervision, including addressing performance issues and training needs. Ensure all staff receive appropriate, ongoing training to enhance their skills and effectiveness.
• Coordinate internal and external training opportunities to promote professional growth for attorneys and advocates.
• Foster a culture of continuous improvement and knowledge sharing.

General 5%

• Adhere to all DRW policies and procedures, including but not limited to work hours, timesheets, file maintenance, confidentiality, and security.
• Participate in DRW…