General Manager

We are seeking a highly driven, self-directed General Manager to lead the overall performance, culture and financial success of our cemetery. This is not a maintenance role, this is a leadership role.

The General Manager serves as the central authority on-site, responsible for aligning sales, operations and administration while driving accountability, growth and operational excellence. You will work closely with a dedicated Sales Manager and Operations Manager, but this role requires someone who can set direction, make decisions confidently and execute without constant oversight.

If you are a proactive leader who sees what needs to be done and does it — this role is for you.

Lead and direct the Sales Manager and Operations Manager with clarity and confidence.

Establish performance standards and hold department leaders accountable to results.

Create a unified, professional culture centered on service, integrity and growth.

Act as the final decision-maker for day-to-day operational matters.

Develop and manage the annual operating budget.

Drive revenue performance across pre-need and at-need sales.

Monitor KPIs across sales, operations and administration — and adjust strategy proactively.

Maintain oversight of contracts, inventory, purchasing, accounts receivable and recordkeeping.

Identify opportunities for operational improvement and cost control.

Partner with the Operations Manager and Grounds Superintendent to ensure cemetery grounds, facilities and interment activities meet high standards of precision and care.

Ensure families receive a seamless, compassionate and professional experience at every touchpoint.

Support front‑line staff in resolving complex service issues with professionalism and empathy.

Represent the cemetery within the community and cultivate strong relationships with funeral homes, churches and civic organizations.

Promote a positive public image and maintain strong referral networks.

Oversee compliance, trust reporting and regulatory requirements in coordination with the Cemetery Compliance Administrator.

Ensure accuracy of records, maps, interment rights and filings.

Promote and enforce safety standards for staff and visitors.

We are looking for someone who:

Is a true self‑starter and takes initiative without waiting for direction.

Thrives in leadership and does not require micromanagement.

Thinks both strategically and operationally.

Is comfortable making difficult decisions with empathy and integrity.

Leads through influence, accountability and professionalism.

Understands that service excellence and financial performance must work together.

Bachelor’s degree in Business, Management or related field preferred.

5+ years of leadership experience (cemetery, funeral, hospitality or service‑oriented industries preferred).

Experience managing cross‑functional teams and driving performance.

Proficient in Microsoft Office; CRM or cemetery management software experience a plus.

Valid driver’s license and reliable transportation.

Ability to work occasional weekends, holidays (including May) and community events.

Ability to work both indoors and outdoors; periodic walking of grounds and occasional lifting up to 50 lbs.