General Manager

General Manager

City Wide Facility Solutions – Southern Wisconsin

Milwaukee, Wisconsin

Lead People. Drive Growth. Create Impact.

Are you an emotionally intelligent leader who can inspire teams while driving accountability and results? Are you energized by building culture, solving problems, and helping others succeed? Can you confidently lead through growth, change, and organizational challenges while maintaining positivity and professionalism?

At City Wide Facility Solutions, we believe leadership is more than managing operations — it is about creating influence, developing people, building trust, and generating a lasting ripple effect throughout our company and community.

City Wide Facility Solutions in Milwaukee, Wisconsin is seeking an exceptional General Manager to lead and grow our Southeast Wisconsin business. This is a high‑impact executive leadership opportunity for someone who thrives in a fast‑paced, growth‑oriented environment and possesses the emotional intelligence, operational discipline, strategic mindset, and leadership presence necessary to inspire teams and drive long‑term success.

The General Manager will oversee all aspects of the business including sales, operations, client retention, financial performance, leadership development, and organizational culture. This individual will play a critical role in shaping the future of the company while leading with accountability, vision, positivity, and operational excellence.

This role is ideal for a leader who can balance strategy with execution, performance with people development, and growth with culture.

At City Wide Facility Solutions of Southeast Wisconsin, we’re more than a facility management company. We are a people‑first, purpose‑driven organization committed to creating a lasting Ripple Effect throughout our clients, employees, contractors, and community.

Our culture is built on servant leadership, integrity, teamwork, community impact and the belief that excellence is achieved when we lift others up. We celebrate wins, support our employees and contractors like family, always aim to be 1% better every day, and never lose sight of the bigger picture: helping our clients, contractors, and communities thrive.

We are intentional about building a workplace where people feel valued, challenged, supported, and inspired to grow. This is a place for leaders who want to build something meaningful, develop others, and create momentum that extends far beyond the walls of the office.

• Lead with integrity, humility, professionalism, and emotional intelligence.
• Create a culture centered around accountability, teamwork, positivity, continuous improvement, and operational excellence.
• Inspire, coach, and develop leaders throughout the organization.
• Foster an environment where employees feel supported, challenged, valued, and empowered to grow.
• Set the emotional tone and leadership standard for the organization through consistent communication and behavior.
• Build trust and alignment across all departments and teams.

• Develop and execute strategic growth initiatives that drive revenue, retention, and profitability.
• Lead and support sales initiatives focused on expanding market presence throughout Southeast Wisconsin.
• Identify opportunities for operational improvements, scalability, and long‑term business growth.
• Analyze key business metrics and financial performance indicators to drive informed decision‑making.
• Maintain focus on strategic priorities while balancing daily operational demands.

• Oversee daily operations across sales, operations, finance, administration, and client management functions.
• Ensure operational consistency, accountability, and alignment with company standards and expectations.
• Drive performance through clearly defined scorecards, goals, and measurable outcomes.
• Improve client satisfaction, retention, and Net Promoter Score (NPS) performance.
• Build operational systems and processes that support sustainable long‑term growth.

• Manage budgeting, forecasting, and financial planning responsibilities.
• Maintain…