Supervisor, Operations

## Supervisor, Operations Apply locations:
Milwaukee WItime type:
Full time posted on:
Posted Yesterday job requisition :
R0002271

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real-world execution—balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment.
As Roadrunner continues to scale its Smart NetworkTM, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency.#
** What you’ll do**## ##
** 1. Execute dock and terminal operations with precision
*** Oversee daily dock operations including load planning, freight handling, and linehaul coordination
* Ensure freight is processed accurately with proper routing, documentation, and data entry
* Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling
* Step into operational roles—including forklift operations—when needed to maintain continuity## ##
** 2. Optimize service center performance and cost control
*** Monitor daily operating costs and identify opportunities to improve efficiency and margin performance
* Support budget attainment through effective labor utilization, contractor coordination, and workflow management
* Ensure billing, rating, payroll, and administrative processes are completed accurately and on time## ##
** 3. Drive safety, compliance, and risk management
*** Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards
* Support contractor compliance including equipment standards, qualification requirements, and operational procedures
* Enforce freight security protocols and ensure adherence to company and regulatory policies## ##
** 4. Lead and develop frontline teams
*** Supervise, coach, and direct service center personnel with clear expectations and accountability
* Provide real-time feedback, performance management, and development support
* Foster a culture of ownership, teamwork, and operational excellence through visible leadership## ##
** 5. Coordinate across network stakeholders
*** Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement
* Communicate effectively with corporate teams, customers, and external partners
* Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions#
** What you bring
*** Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
* Experience in transportation, LTL, warehouse, or service center operations preferred
* Demonstrated ability to supervise, train, and evaluate team members
* Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
* Forklift certification (or ability to obtain)
* Solid analytical and mathematical skills with the ability to interpret operational and financial data
* Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred
* Effective written and verbal communication skills with the ability to engage across all levels of the organization
* Proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
* Strong problem-solving capability in situations with limited standardization#
** How you operate
*** You think in systems, not tasks—understanding how decisions impact network performance
* You own outcomes, not activity—delivering measurable results under pressure
* You move decisively while maintaining control and operational discipline
* You lead from the front—modeling accountability, work ethic, and safety standards
* You communicate clearly—ensuring alignment across teams, contractors, and stakeholders
*…