Director Pathways to Program

Director of the Pathways to Permanent Housing Program

Reports To:

Associate Vice President of Shelter Programs

FLSA Status:
Full-time/Salaried

About Guest House of Milwaukee, the largest housing program provider in Wisconsin

Since first opening our doors as a short-term emergency shelter in 1982 in the same location we stand today, Guest House of Milwaukee has grown to provide a full continuum of onsite and community-based programs that address the comprehensive, evolving needs of individuals experiencing homelessness and housing insecurity.

Guest House has been committed to advancing responsive, client-centered solutions to the complex needs of our most at-risk and marginalized community members for more than 40 years by meeting them where they are. With a dedicated staff, outstanding partners, and deeply invested supporters, Guest House of Milwaukee is positioned to affect more substantive and lasting change within the communities we serve than ever before.

We are laser focused on our vision of a Greater Milwaukee community that ensures care and drives systemic change to overcome the root causes of homelessness.

The Director of Pathways to Permanent Housing is responsible for the coordination, planning, implementation and evaluation of services for Pathways program. The Director of Pathways will provide supervision and oversee key functions of the Pathways team. The position will effectively coordinate service delivery for residents among Pathways staff and representatives of external social service organizations specifically Milwaukee County Behavioral Health and Housing Divisions.

We care about the well-being of our staff by providing:

• 11 paid holidays + your birthday paid!
• 3 weeks of vacation with 4 weeks of vacation after 1 year
• Paid mental health days
• Paid sick time
• FREE disability insurance
• FREE life insurance
• Health, Dental & Vision Insurance
• We are an eligible employer for public student loan forgiveness
• Growth & Development opportunities!

• Provide direct oversight to the Pathways to Permanent Housing team which includes scheduling, mentoring, evaluation and administrative functions including a solid understanding of program budgets.
• Assist the Care Coordinator with high-needs clients, possibly taking on a small case load.
• Work directly with Pathways to Permanent Housing staff to ensure a client centered and collaborative model for delivery of services.
• Ensure that all charts and other records are documented and preserved according to Guest House program standards and funders by facilitating monthly peer chart audits and quarterly chart audits for all team members.
• Ensure a safe, supportive atmosphere with access to high quality services for residents, and crisis intervention as needed.
• Collaborate with facility staff, residents, external care managers, and representatives of the Milwaukee County Housing Division to guide residents in development of practical and interpersonal daily living skills that will prepare them to live independently in the community.
• Build and develop connections with neighborhood communities/organizations to increase awareness and security in the Muskego Way neighborhood.
• Responsible for direct oversight for program budget and MOU's along with other contracts with external partners.
• Insure the Pathway's facility is free of health and safety hazards and that all systems are functioning properly.
• Participate in discharge planning and identifying appropriate housing options for residents who are ready to move to independent living.
• Actively facilitate the Pathways to Permanent Housing team meetings.
• Participate in monthly leadership meetings and weekly internal staffing meetings.
• Manage 24-hour call responsibilities and share with other staff, and identify, perform or delegate other duties and tasks that maintain the effective operation of the facility and the services provided in it.
• Develop strategies to improve the overall processes and outcomes for Pathways to Permanent Housing.
• Responsible for program evaluation and development by preparing reports and other outcomes based documents in accordance with funding contracts.
• Other duties as assigned by the Associate Vice President of Shelter Programs

Note:

While this description is intended to be an accurate reflection of the current position, it is not necessarily exhaustive of all responsibilities, duties, efforts, requirements, or expectations of this position. Management reserves the right to revise or amend this description to include or remove tasks as circumstances change and the needs of the organization so dictate.

• Knowledge and experience of utilizing community services and housing resources.
• Ability to communicate clearly, both verbal and written. Ability to obtain necessary information for the housing eligibility interview.
• Ability to write professional and technical documents.
• Ability to plan, implement and follow through on projects relating to the position.
• Supervisory experience…