Customer Account Support Consultant

Account Support Consultant

The Account Support Consultant serves as the primary and dedicated support for a portfolio of Platinum-tier customers. This role ensures accurate order and quote management, timely issue resolution and consistent delivery against service level commitments.

• Manage accurate quote & order creation and order entry using manufacturing configurator systems
• Provide real-time pricing and product information via phone and email
• Confirm technical specifications, configurations, and order details with customers prior to release
• Maintain working knowledge of new and existing products, configurations and pricing structures
• Resolve order, pricing and service issues promptly in accordance with established SLAs
• Coordinate with internal teams, sales, operations, manufacturing, finance etc. to ensure timely and accurate resolutions
• Other duties as assigned

• High school degree/GED required, Bachelor's degree preferred
• 3+ years of related customer account support experience

• Experience supporting internal and external customers such as sales or customer service required
• Proficiency with Microsoft Office Software required
• Knowledge of manufacturing, distribution, or water/wastewater industry preferred

• Collaboration:
  
  Work collaboratively with others across the organization to achieve shared objectives.
• Communication:
  Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action:
  Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards:
  Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Requires prolonged periods of talking/listening
• Work is performed in close proximity to others
• Must be able to sit for prolonged periods of time.

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement:
  Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis.
• Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including:
  Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance – Tuition Reimbursement up to $5,250
• Voluntary benefits including:
  Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://(Use the "Apply for this Job" box below)..htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.