Project Director

Reporting to the Vice President, Delivery, the
Project Director
is accountable for the end-to-end delivery of contracted services for external clients, ensuring operational excellence, contractual compliance, and strong financial performance. This role serves as a strategic partner to clients, leads multi-site delivery teams, and drives continuous improvement across centralized operations.

The
Project Director
owns client satisfaction, SLA performance, risk management, and margin attainment for their portfolio and has overall responsibility for all Centralized Operations, including coordination across all major functional areas.

• Lead delivery of contracted services to ensure full compliance with contractual obligations, SLAs, and performance metrics.
• Serve as the primary escalation point for clients,maintainingtrusted executive-level relationships.
• Partner with clients toidentifyservice improvements, operational efficiencies, and growth opportunities.

• Drive operational profitability, cost discipline, and margin improvement across assigned programs.
• Own delivery P&L inputs, including staffing models, productivity assumptions, and volume forecasting.
• Ensure delivery operations meet internal governance, audit, and compliance standards.

• Lead, develop, and coach Managers and cross-functional delivery teams.
• Establish clear performance expectations, conduct talent reviews, and drive accountability at all leadership levels.
• Build succession plans and strengthen leadership bench strength.

• Maintain strong account governance, ensuring adherence to contractual, regulatory, and security requirements.
• Identifydelivery risks early and implement effective mitigation plans.
• Partner with audit, compliance, and legal teams during client reviews and audits.

• Support organic revenue growth through re-competes, add-ons, and scope expansions within defined thresholds.
• Champion continuous improvement, automation, and transformation initiatives to enhance quality, speed, and cost efficiency.

• Bachelor’s degree or equivalent experience.
• 10+ years of progressive experience in service delivery, operations, or client management roles; ideal candidates will have state child support or government experience at the Director level.
• Minimum of 2 years of delivery management experience within a comparable organization.
• Demonstrated success leading large, multi-site organizations.
• Strong experience managing client contracts, SLAs, financial performance, and escalations.
• Proven ability to lead effectively through complexity, ambiguity, and regulated environments.
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams).

• 5+ years of delivery management experience in a comparable organization.
• 5+ years of experience as a Project Director supporting Child Support SDU, Transaction Processing, Customer Support Services, Payment Processing, and/or Data Center Management.

• Client Relationship Leadership
• Operational Excellence & Financial Acumen
• Risk, Compliance & Governance
• Talent Development & Organizational Leadership
• Strategic Thinking & Execution

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Onsite work
  :
  Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Perks and rewards designed for you:

• Health and Welfare Benefits:
  Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings:
  We will support you as you save for your future.
• Employee Discounts:
  We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities:
  We help you thrive, so together, we can grow. We…