Director of Service

Senior Service Leader – Mechanical Services

Our client is seeking a Senior Service Leader – Mechanical Services who will oversee and grow the service organization, driving operational excellence, mentoring teams, and ensuring top-tier customer experiences across multiple markets.

What's in it for you:

• Opportunity to lead a core business unit with senior leadership visibility and influence
• Shape and grow a stable, well-established organization with long-term potential
• Build and mentor high-performing teams in a service-focused environment
• Drive operational improvements and make a tangible impact on efficiency, safety, and customer satisfaction
• Competitive salary and benefits, with potential upside through departmental performance

What you will do:

• Provide strategic direction and day-to-day leadership for the service department
• Recruit, develop, and mentor managers, supervisors, and field personnel
• Oversee scheduling, dispatching, and service workflow to ensure timely, quality delivery
• Own service department financial performance including budgeting, forecasting, and revenue growth
• Maintain strong client relationships, serve as the escalation point for complex service issues, and identify growth opportunities within accounts and new markets
• Implement operational processes, reporting tools, and technologies to improve efficiency and visibility
• Champion a culture of safety, quality, and continuous improvement
• Collaborate with executive leadership on departmental strategy, growth initiatives, and service offerings

Preferred background:

• 10+ years in mechanical services, contracting, or related environments
• Proven leadership experience managing service teams and operations
• Strong operational, financial, and client management skills
• Experience with HVAC, plumbing, or other mechanical systems
• Excellent communication skills across field teams, clients, and executive leadership