Shop Manager​/Operations Manager

We are seeking an experienced Operations Manager to lead a skilled team within a fast-paced repair facility. This leadership role is responsible for driving operational excellence, maintaining high quality standards, fostering employee development, and ensuring exceptional customer service while supporting a culture of safety and continuous improvement.

Responsibilities

• Oversee daily operations of the electric motor repair department, ensuring projects move efficiently from intake through completion.
• Assign, prioritize, and monitor repair jobs while managing schedules, workflow, and production deadlines.
• Coordinate with technicians, machine shop personnel, accounting, customer service, and other internal teams to ensure seamless project execution.
• Review repair quotes, establish accurate pricing, and oversee timely billing for completed work.
• Provide technical guidance on troubleshooting, repair methods, testing procedures, and failure analysis for motors, generators, pumps, and related rotating equipment.
• Lead daily production meetings, remove workflow obstacles, and maintain productivity across the department.
• Communicate repair recommendations, project updates, and technical information with customers and vendors.
• Promote continuous improvement initiatives focused on safety, quality, efficiency, and customer satisfaction.

Qualifications

• 5+ years of experience in electric motor repair, rotating equipment maintenance, or industrial electrical/mechanical service.
• Proven leadership experience managing technicians or shop personnel within an industrial or repair environment.
• Strong knowledge of AC/DC motor construction, testing, troubleshooting, failure analysis, and repair processes.
• Experience overseeing quoting, pricing, scheduling, workflow coordination, and job costing.
• Excellent communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Demonstrated commitment to workplace safety, quality standards, and regulatory compliance.
• Experience mentoring, developing, and cross-training technical teams.
• Ability to work collaboratively across departments while maintaining a customer-focused approach in a fast-paced environment.