Retail - Assistant Operations Manager

Who are we

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Oversight includes multiple Gift Shop and Gift Kiosk/Carts locations.

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Assistant Retail Operations Manager

Retail Operations Manager

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.

• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.

• Develop training programs to train, motivate, and mentor employees.

• Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.

• Maintain a clean, safe and organized work environment.

• Uphold and demonstrate a complete understanding of company policies and procedures

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

• Support store leadership in management of all inventory control programs as necessary.

• Ensure all company merchandise presentation standards are met to maximize sales.

• Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.

• Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.

• Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.

• Oversee cleanliness of all shops and displays.

• Issue One-Minute Meeting to team on daily basis.

• Forecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management. Support management of payroll and controllable profit within established budget. Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc.

• Analyze sales and inventory to maximize opportunities. Identify new ways to generate sales and achieve goals.

• Set precedent to achieve Sales, Promo, Per Cap & Controllable Budget.

• Promote an inclusive & supportive approach at the Unit.

• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

• Perform other tasks as deemed necessary.

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.

• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

• Engages with SSA/Unit in driving community effort through…