Store Manager, Operations Management

Description

The Store Manager is responsible for the success of store and donation center operations. This position is accountable for the achievement of sales and revenue goals, customer and donor growth, while serving as a community partner to promote an engaging customer experience.

RESPONSIBILITY LEVEL:

Implements strategy for daily store and donation operations for assigned store. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

PRINCIPAL DUTIES:

• Leading and Developing Talent:
  Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.
• Project and Change Management:
  Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.
• Community Engagement:
  Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.
• Optimize process work flow, inventory management and work schedules to maximizing output of sales and production team.
• Accountable for achievement of established customer and donor service goals.
• Maintain store environment, staffing and production quality and volume to sufficiently service customers and reach revenue and margin goals. Maintain store presentation standards in accordance with Store Environment guidelines.
• Comfortably operates, troubleshoots and has the ability to train others on all processes, equipment and customer service, increasing the effectiveness to monitor compliance and productivity.
• Supervise completion of safety audits with follow up on outstanding items, consumer product safety compliance and support incident rate targets.
• Calculate accurate projection figures to achieve goals from budgets or other report data. Responsible for timeliness and accuracy of all required reports.
• Anticipate business needs and proactively solves problems.
• Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

• Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience
• Forklift certification, if required at site.
• Work varied schedule and flexible hours; a minimum of one closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts to meet business needs.
• Proficient in Windows-based PC and Microsoft Office.

LEADERSHIP

COMPETENCIES:

• Business Insight:
  Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.
• Courage:
  Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.

CORE CULTURAL

COMPETENCIES:

• Customer Focus:
  Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
• Values Differences:
  Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
• Communicates Effectively:
  Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
• Situational Adaptability:
  Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or…