Program Director

Job Location:

Milwaukee - 335 W Wright
- Milwaukee, WI 53212

Position Type:
Full Time

Education Level: High School

Salary Range: $72,000.00 - $72,000.00 Salary/year

Job Category:
Nonprofit
- Social Services

The Program Director ensures program services are delivered in accordance with grant requirements, applicable federal and state requirements, contractual obligations, West Care policies and procedures, and established program goals and performance measures. This position provides supervision and leadership to program staff, develops and maintains collaborative relationships with Veteran-serving organizations and community partners, oversees grant performance and reporting, monitors service quality and program outcomes, and ensures appropriate stewardship of grant resources.

• Provides overall leadership, direction, and day-to-day management of the program.
• Ensures program services are implemented in accordance with the approved grant application, VA requirements, applicable regulations, contractual obligations, and West Care policies and procedures.
• Develops, implements, and monitors program procedures, workflows, service-delivery practices, and operational processes.
• Ensures program activities remain consistent with the goals, objectives, scope of services, approved budget, and performance expectations established by the grant.
• Monitors program operations and identifies opportunities to improve efficiency, service quality, participant engagement, and outcomes.
• Ensures appropriate staffing and program coverage to meet service-delivery requirements.
• Provides leadership and direction during programmatic, participant, or operational emergencies.
• Participates in organizational leadership meetings, program meetings, grant meetings, community meetings, and other activities as assigned.
• Maintains effective communication with West Care leadership regarding program performance, staffing, compliance, challenges, and accomplishments.

• Provides leadership and oversight for community-based suicide prevention services for eligible Veterans, Service Members, and their families.
• Ensures appropriate outreach and engagement strategies are implemented to identify and connect eligible individuals with available services.
• Oversees implementation of required screening, assessment, referral, and follow-up processes within the scope of the program.
• Ensures participants identified as potentially at risk receive timely and appropriate intervention, referral, safety planning, and connection to qualified clinical or emergency resources in accordance with established protocols.
• Ensures staff understand and appropriately implement program procedures related to suicide risk identification, escalation, referral, and follow-up.
• Promotes early intervention and efforts to address factors that may contribute to suicide risk, including behavioral health needs, social isolation, housing instability, financial hardship, employment concerns, access to benefits, and other social determinants of health.
• Ensures program participants are appropriately connected with VA services, community behavioral health providers, social service organizations, and other resources based on individual needs.
• Promotes participant engagement and continuity of services throughout program enrollment.

• Interviews, selects, trains, supervises, develops, and evaluates assigned program staff in collaboration with Human Resources and appropriate organizational leadership.
• Provides ongoing supervision, coaching, feedback, and professional development to program staff.
• Establishes clear expectations regarding program performance, documentation, participant services, outreach, productivity, and compliance.
• Conducts regular individual and team meetings to review program operations, participant needs, performance measures, and emerging concerns.
• Monitors staff performance and addresses performance concerns in accordance with West Care policies and procedures.
• Ensures staff receive appropriate training related to Veteran suicide prevention, trauma-informed care, suicide risk identification, cultural competency, community resources, documentation, confidentiality, and grant requirements.
• Promotes a positive, collaborative, accountable, and professional working environment.
• Supports employee engagement, retention, professional growth, and effective teamwork.
• Ensures adequate staffing and appropriate distribution of program responsibilities.

• Develops and maintains collaborative relationships with VA facilities, Veteran-serving organizations, behavioral health providers, healthcare systems, community-based organizations, government agencies, social service providers, and other community partners.
• Builds referral networks designed to identify and engage Veterans and other eligible individuals who may not currently be connected to VA or community services.
• Represents West Care and…