Manager and Training Services

Manager Employment and Training Services

Job Category: Human Services

Requisition Number: MANAG
016357

• Posted :
  September 3, 2026
• Full-Time
• Salary Range : $67,725 USD to $101,650 USD

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The Manager Employment and Training Services implements Implements strategy for Employment, Training, and Individual Placement and Support Services. Oversees daily operations, directs staff and ensures implementation of departmental policies, procedures and programs

Implements strategy for Employment, Training, and Individual Placement and Support Services. Oversees daily operations, directs staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. This includes support for program delivery of Workforce Training, Mission intake and outreach as well as support for the advancement of delivery infrastructure including process management, quality initiatives and training.

Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

• Support advancement of program delivery infrastructure including project management, process management, outcome management to ensure quality services, continuous process improvement, and enhanced Mission impact and profitable growth for the company. Manage Workforce Development activities to ensure quality for internal and external customers.
• Manage the caseload distribution and oversight of Employment, Training, and IPS services. Provide case management support such as counseling, advocacy and assistance in problem solving and maintain appropriate client records, billing, monthly progress reports, job orders, case notes and retention reports.
• Lead and support the identification and development of new market opportunities and advancement of programs from conception to implementation in Employment Services, Training and Individual Placement and Support services.
• Communicate regularly and serve as a liaison with internal and external customers, funding sources and other agencies and community organizations.
• Market Goodwill programs through Mission Intake and Outreach area, transition and provider fairs, employer outreach, site visits, forums and other events to provide education on services and support business development activities throughout Goodwill.
• Support and Coordinate team integration activities and establish strong working relationships with other Goodwill departments, including Mission Services and Mission Operations to maximize outcomes and effective use of resources and advancement of Workforce Development strategic priorities.
• Conduct regular management audits of performance levels, space and equipment utilization, fidelity compliance and budgetary achievement of assigned service areas and projects.
• Investigate and keep current information and resources regarding labor market, employment trends, Americans with Disability Act (ADA) and other community and training resources.
• Monitor and report on a monthly basis program outcomes, success stories, and financial performance to manage programs to achieve or exceed objectives.
• Monitor program compliance, funding contracts, grants and reviews. Ensure quality service for internal and external customers and work to increase efficiency through continuous process improvement.
• Provide participant transportation on an as needed basis for program related activities during normal working hours, including those activities related to exploring, obtaining and retaining employment.
• Leading and Developing Talent:
  Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.
• Project and Change Management:
  Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.
• Community Engagement:
  Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.
• Responsible for completing other duties/responsibilities as assigned.

• Associates Degree or experience equivalency, and a minimum of 3 years managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years experience.
• Must have a valid Driver's License, a vehicle, and insurance coverage.
• Work Experience working with diverse populations including severe chronic mental illnesses and supervising staff members or leading a team.
• Experience with Microsoft office required.

• Business Insight:
  Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.
• Courage:
  Demonstrates the ability to deliver a…