Director Service Line Operations

Department

09390 AMG Corporate
- Clinical Services:
System Womens Health

09390 AMG Corporate
- Clinical Services:
System Womens Health

Full time

Yes

40

Monday
- Friday  with additional time outside of normal operating hours

$63.45 - $95.20

Operational Integration & Performance

• Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
• Exercises direct operational authority, in partnership with the service line leadership team, to establish operational plans, set performance expectations, and implement management routines across practices.
• Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets.
• Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.

Leadership of Frontline Management

• Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed.
• Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
• Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders to maintain a strong and effective work environment.
• Ensures compliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.

Clinician Partnership & Engagement Support

• Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs. Exercises direct operational authority to remove barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinician effectiveness and patient care.
• Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadership retains accountability for clinician practice and professional standards.
• Optimizes coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.

Quality, Improvement & Workforce Oversight

• Leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps.
• Uses data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities across assigned locations.
• Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards.
• Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Ensures understanding of and compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives…