Director, Workforce & BPO Strategy & Analytics
Listed on 2026-10-06
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Management
Business Analyst
Sun Life U.S. seeks a Director of Workforce and BPO Management to provide strategic leadership for workforce management, analytics, and external partner governance across Dental Customer Service. You will guide forecasts, schedules, SLA adherence, and budget oversight while aligning contracts with enterprise goals.
This role leads Sr. Managers and cross‑functional teams, shaping technology roadmaps, dashboards, and governance with IT, Legal, Finance, and Procurement to deliver superior customer
We would love to welcome a new Director, Workforce & BPO Strategy & Analytics to our group in Milwaukee, WI, United States.
Step into the Director, Workforce & BPO Strategy & Analytics role at Sun Life in Milwaukee, WI, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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