Volunteer Services Coordinator

Reports to:

Director of Volunteer Services Department:
Volunteer Administration Status:
Full-time, Non-exempt

Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair.

Since then, the Conservancy has overseen the investment of over $2 billion in the restoration of the Park, which now hosts over 40 million visitors a year. The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City.

The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $120 million.

Working under the direction of the Director of Volunteer Services, the Coordinator provides fundamental and ongoing programmatic and administration support to a 4,500 person volunteer program. Primary responsibilities include database management, compliance management, program administration and support, and general correspondence with current and potential volunteers.

• Maintain volunteer database:
  Create, and keep current, volunteer profiles;
• Create volunteer shifts, log schedules and time reports;
• Provide KPI reports on participation and project outcomes;
• Ensure all incoming volunteers meet compliance and training requirements;
• Maintain program materials and ensure supplies are inventoried, organized, and well-stocked;
• Coordinate department contracts and purchasing;
• Maintain department email account and associated calendars; answer inquiries and handle general correspondence;
• Send program communications;
• Facilitate logistics for weekly volunteer programs, training, meetings, and events; assist all programs as needed;
• Provide volunteer management support at in-field volunteer projects as needed;
• Route volunteer concerns, comments, and complaints with support from management as needed;
• Participate in all training sessions and seminars;
• Cooperate with other staff within the department and other department personnel in completing assigned tasks;
• Assist in the preparation of special events as needed;
• Interact with Park patrons and volunteers in a professional manner;
• Perform related work as assigned.

Bachelor’s Degree from accredited college in a related field; 3 years of increasingly responsible experience; demonstrated ability to work well and collaborate with others; or Education and/or experience equivalent to “1” above. However, all candidates must have demonstrated the ability to work well and collaborate with others.

A valid Drivers’ License must be maintained throughout the duration of employment.

Possess a fundamental understanding and knowledge of customer service, general administrative support operations; experience in high-volume settings is desirable.

Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solving.

Ability to interact with others in a courteous, diplomatic, and professional manner at all times.

Ability to provide both oral and written communication that is easily understood and direct.

Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solve.

Ability to serve as a collaborative and flexible part of a team.

Proficiency in Microsoft Office, e-mail, and Internet applications; ability to quickly learn new database management systems.

Experience with volunteers and/or…