Electronic Monitoring​/Drug Testing Technician; Waukesha

Job Overview

Electronic Monitoring / Drug Testing Technician (Waukesha)

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

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Job Code: 2026-CSCA-001

Location:

Waukesha
Department:
Drug Testing Lab
FT/PT Status:
Full Time

Electronic Monitoring

• Lead responsibilities: provide support and direction to Technicians for servicing WCS EM Program individuals in Waukesha and Jefferson Counties and other locations as needed, including equipment installation/removal checks and maintenance alert checks.
• Collaborate with the Director of EM & Drug Testing Operations and VP as needed regarding daily operations concerns.
• Assist the program Supervisor with training and mentoring new technicians.
• Assist the program Supervisor in providing support and coaching to EM/Drug Testing Technicians in the Waukesha Office.
• Assist the program Supervisor with quality assurance checks on all profiles and equipment following install and de-install for Waukesha County Sheriff, Waukesha County Programs, Jefferson County, and Private Pay programs.
• Assist Technicians to report all alerts and violations for specified agencies in a timely manner according to program protocols.
• Review all confirmed violations and failure to pay for monitoring reports and notify the Courts or referring authority in court reports.
• Maintain inventory and physical control of all equipment at all locations; report lost or stolen equipment immediately to the Program Director.
• Willingness to cover additional hours outside of typical working shifts as needed.
• Assist with rotating On-Call responsibilities and monitoring the WCSO Daily Action Plan on weekends.

• Technician Responsibilities
• Ensure GPS/SCRAM program setup and administration per SCRAM Systems guidelines and the WCS EM Program Manual.
• Ensure complete enrollment/data and follow-up contacts in SCRAMNET OPTIX; develop a hard file for every individual.
• Ensure required data entry into AWARDS for all people served in the program.
• Review and manage program Participant Agreements for GPS, CAM, and Remote Breath.
• Ensure participants paying for electronic monitoring follow agency payment procedures and collect/secure fees for the Director of Electronic Monitoring.
• Assist hardship cases with required financial documents for fee reductions and ensure payment plans are staffed with the Director.
• Provide notification and follow-up with agencies and participants based on Daily Action Plans from SCRAM Systems.
• Clean equipment according to procedures and secure in inventory.

Drug Testing

• Lead responsibilities: assist program Supervisor with initial referrals for Waukesha County DHHS and related tasks; manage supply inventory and orders within budget; coordinate Chain of Custody forms for shipment to the lab; report notable issues during testing operations to the Director and VP as needed.
• Technician Responsibilities: perform drug testing (urine, oral, hair, and nail) following all Chain of Custody and program protocols; provide timely reporting to staff and stakeholders; cover Saturday Drug Testing at the WCS Waukesha Office; provide coverage at other sites as needed; file results in secured files; store positive samples securely for up to 10 days; data entry into AWARDS; participate in required training;
  
  perform other duties as necessary.

Required Qualifications

• Minimum of an associate's degree with 2 years of experience in EM & drug testing and some lead experience acceptable.
• Meet all employee requirements including references, criminal background check, and driver’s license check.

Preferred Qualifications

• Strong preference for experience in electronic monitoring duties and drug testing collection and reporting.

Knowledge,

Skills and Abilities

• Knowledge:
  Urinalysis, oral fluid, and hair follicle collection practices and procedures.
• Ability to interpret drug testing results per agency procedures and protocols.
• Understanding of drug testing equipment (training provided).
• Communication:…