Quality Assurance Monitor

Description

• $54,824.00 to $68,626.42/ Salary Per Year (depending on experience).

• $54,824.00 to $68,626.42/ Salary Per Year (depending on experience).

• Works closely with QA Director to ensure compliance in Head Start systems, federal (HSPS, ADA, IDEA, OSHA), state (TX, WI, MO, Administrative Code), and local regulations, including policies/procedures and guidelines established by UMOS.
• Performs ongoing performance monitoring by reviewing and interpreting relevant data and reports and uses monitoring findings as a basis to recommend the development or modification of policies and procedures and/or staff trainings.
• Assist in the development of program and system policies and procedures with staff and management input and assists with program training.
• Prepare detailed reports on program strengths, areas for improvement, and compliance status, presenting outcomes to MSHS Director and VP of Early Care and Education.
• Analyzes performance data and uses it to identify trends and works with Quality Assurance Director and Program Directors in developing error prevention measures/practices.
• Serve as liaison between Management on Quality and training issues. Work in cooperation with Program Directors regarding audit findings, corrective action plans and program outcomes.
• Coordinate and oversee desk audits to ensure accurate database management system (DBMS) and Child Outcomes data and performs mock reviews with both staff and providers in preparation Head Start Reviews.
• Assist the QA Director in recommending and implementing program requirements pertaining to compliance with Head Start regulations, including the annual Self-Assessment process, USDA monitoring, and the development of the quality improvement plans.
• Responsible for following up and verifying the accuracy of the Program Information report, ensuring that all compiled information is correct and up-to-date to ensure timely submittal to Office of Head Start.
• Transforms data into actionable information and communicates performance improvement priorities and results using narrative and the appropriate data visualization methods.
• Conducts quality assurance reviews/audits and makes recommendations to management/leadership team based on findings.
• Serves as liaison between UMOS Administration and Program Directors/Managers on quality improvement issues, collaborating with affected staff members to correct negative findings and improve program management and service delivery.
• Analyzes and interprets federal, state, and local program policy pertaining to UMOS programs.
• Supports program management prior to funding source audits and ensures all requirements are in place; reviews audit results; and assists in preparing agency responses.
• Prepares correspondence and reports in response to funding source requirements/requests.
• Assist Quality Assurance Director to ensure integration of quality assurance and monitoring of program services being implemented across regions.
• Attends meetings, conferences, workshops, and performs special projects and other related duties as assigned.

• Bachelor’s degree in Early Childhood Education, Non-Profit Administration, or a related field (Master’s preferred).
• Minimum three years of program oversight, including monitoring, evaluation, staff supervision, and training.
• Proven ability to analyze data, plan, coordinate, monitor, and report on program operations.
• Advanced computer proficiency using Microsoft Office Suite, including Excel, Word, Outlook, Teams, and Power Point.
• Strong observation, critical thinking, and problem-solving skills.
• Demonstrated ability to monitor service operations, implement and monitor policies, develop materials, provide technical assistance.
• Ability to work in partnership with colleagues, lead teams, problem-solve, and proactively manage projects to meet deadlines.
• Strong oral and written communication skills in English required, bilingual in Spanish preferred.
• Skilled in conducting training and informational sessions for small and large groups.
• Strong ability to manage multiple…