Quality Analyst

Responsibilities

Kforce has a client in Milwaukee, WI that is seeking a Quality Analyst.

• Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards.
• Documents quality issues, performance measures and quality improvements for management review.
• Provides information to assist in giving feedback to employees and in the training of employees.
• Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

• Basic knowledge and understanding of the products and services applicable to the assigned area.
• Basic knowledge of the productivity and accuracy standards of the assigned area.
• Effective verbal and written communications skills.
• Proficient computer skills, especially Microsoft Office applications.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.