Warehouse Supervisor - Milwaukee County Zoo

Warehouse Supervisor - Located at the Milwaukee County Zoo

10001 W Bluemound Rd, Milwaukee, WI 53226, USA

Posted Thursday, February 19, 2026 at 6:00 AM

Retail Warehouse Supervisor

Who are we :

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Retail Warehouse Supervisor

Retail Operations Manager and Assistant Retail Operations Manager (if applicable)

• Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Fulfill guest's needs quickly and efficiently.
• Support Retail Management team and lead warehousing plan to assure easy access and accountability of merchandise.
• Continuously monitor and provide feedback to Retail Buyer, Retail Operations Manager, and Assistant Retail Operations Manager regarding stock levels.
• Remain knowledgeable and on the foresight of and managing in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures
• Support the operation in merchandising product to maximize sales.
• Increase sales by promotional items or suggestive selling while on floor or covering breaks.
• Proactively bring sales opportunities to the above team, analyzing product sales as necessary.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff.
• Manage all warehouse functions and operations of the warehouse for the Retail Department.
• Oversee quality, product levels, and inventory of product.
• Receive and process deliveries of merchandise.
• Ensure that all merchandise is properly priced and labeled in a timely manner.
• Provide proper care when handling and transporting merchandise.
• Assist in the maintenance and repairs of the warehouse facility and equipment as necessary
• Ability to accurately process information / merchandise through a POS system.
• Manage Accounts Payable software for initializing processing of invoices.
• Promote an inclusive & supportive approach at the Unit.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

• Strong interpersonal and communication skills, including the ability to articulate to our team, Executive Chef, General Manager and HQ personnel as necessary.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates organizational and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Physical ability to stand and walk for extended periods and to move and handle boxes (35lbx – 50lbs or more) as necessary to operation, which…