Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 0569)

Game Stop is a leading global retailer of video games, electronics, and gaming merchandise. We are committed to providing exceptional service and delivering the latest and greatest products to our customers. As a growing company, we look for individuals who are passionate about gaming and dedicated to creating unforgettable experiences for our guests.

• Provide best‑in‑class guest service: greet guests promptly; respond to questions and concerns quickly and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; when appropriate, elevate customer issues to the Store Manager in a timely manner.
• Promote Game Stop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training associates in all job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed. Ensure all associates are aligned with company and store guest service expectations.
• Provide timely recognition and feedback to all store associates; regularly input written feedback for each associate into Workday / HR service management system in partnership with the Store Manager.
• Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing shifts independently.
• In partnership with the Store Manager, schedule store associates to follow scheduling guidelines, ensuring all breaks and meals are accounted for. Supervise staffing levels to achieve optimum guest service at all times.
• Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
• Maintain cleanliness, organization, and merchandising of all store areas, including restrooms, per company guidelines. Ensure all fixtures and equipment are in proper working order.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices, including scam awareness and safety best practices. Visually inspect associates’ packages and/or belongings at store closing or at shift end as appropriate. Communicate concerns or issues to the Store Manager.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and completing required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure all products are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure closeout paperwork and bank deposit slips are completed correctly and accurately. Ensure sufficient cash and change for sales transactions. Make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record discrepancies in the POS system. Conduct merchandise counts/inventories and communicate results to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring all boxes are properly…