Lead Retail Sales Associate

Auto req

Title:

Lead Retail Sales Associate
Job Function:

Apparel

Location:

JUNEAU
Workplace Category:

Onsite
Company:

Harley-Davidson Motor Company
Full or Part-Time:

Part Time
Shift: SHIFT1

A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI's top tourist destinations for visitors from around the globe. Join the H-D Museum as a Lead Retail Sales Associate and help create an experience that will stay with visitors for a lifetime.

The Lead Retail Sales Associate supports the Assistant Retail Lead and corporate retail shop in overseeing the daily retail operations at Harley-Davidson’s corporate store. This role plays a key part in ensuring operational efficiency, supporting team development, and maintaining a high standard of customer experience. The Lead Retail Sales Associate assists in sales performance, inventory management, and team supervision while upholding Harley-Davidson’s brand values and initiatives.

• Assist in leading and mentoring retail associates, fostering an engaging and performance-driven work environment.
• Support new hire onboarding, training, and ongoing development to build a knowledgeable and motivated team.
• Provide day-to-day guidance and supervision to staff, ensuring adherence to operational standards.
• Serve as the point of contact in the absence of the Assistant Retail Lead and Lead Retail Store.

• Ensure outstanding guest service by leading by example and coaching associates on service excellence.
• Support sales initiatives to help achieve or exceed key performance indicators (KPIs) and revenue targets.
• Assist in analyzing sales trends and customer feedback to identify opportunities for growth.
• Help execute in-store events, promotions, and product launches to enhance customer engagement.

• Assist in managing daily store operations, ensuring compliance with operational policies and procedures.
• Oversee inventory processes, including receiving, stocking, and conducting cycle counts to minimize shrinkage.
• Ensure store presentation aligns with Harley-Davidson’s merchandising and branding standards.
• Support cash handling procedures and ensure store security measures are upheld.

• Act as a brand ambassador, reinforcing Harley-Davidson’s heritage and values.
• Engage with internal teams to support museum events and retail-driven promotions.
• Foster relationships within the museum campus community to enhance collaboration and drive store traffic.

• 2+ years of retail supervisory or leadership experience in a high‑traffic retail environment.
• Strong ability to support sales goals, customer engagement, and operational efficiency.
• Effective leadership and communication skills with a focus on coaching and team development.
• Strong organizational and problem‑solving skills with attention to detail.
• Passion for Harley-Davidson’s brand and culture is a plus.
• Flexibility to work evenings, weekends, and holidays as required.

Applicants must be currently authorized to work in the United States.

Direct Reports:
Yes

Travel Required:

0 - 10%
Pay Range:
19.50
Visa Sponsorship:
This position is not eligible for visa sponsorship or visa transfer
Relocation:
This position is not eligible for relocation assistance