Parts Specialist

Compensation

Pay Range: $17.87 – $24.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and premiums that may be paid in amounts ranging per hour under specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

The Parts Specialist will provide a high level of service to retail and installer customers, support store management, and help fulfill assigned tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs, including Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make correct change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting & facing, cleaning, and other merchandising tasks.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, and participate in inventory cycle counts.
• Operate the brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Execute in‑store services for customers where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate; a clean driving record that meets company mandated driving eligibility requirements is required.
• Perform other duties as assigned.

• Required:
  
  Ability to quickly match alphanumeric sequences.
• Required:
  
  Deliver outstanding, friendly, and professional customer service.
• Required:
  
  Ability to multitask, handling customers on the phone and in the store simultaneously.
• Desired:
  Familiarity with automotive parts, cataloging, Weatherly Index System, and automotive sales or service.
• Desired: ASE certification.
• Desired:
  Fluency in multiple languages, with Spanish highly desired.

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions.
• Health, dental, and vision insurance starting Day One.
• Optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email or call (800) 471‑7431 option 1 and provide your requested accommodation and position details.