Sales Associate - Flooring

Your Impact at Lowe’s

As a Customer Service Associate, you combine top‑notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe’s. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

Whether you need a part‑time position or a place to grow, Lowe’s is ready to support your goals. As an associate, you’ll gain access to many benefits beyond competitive pay and flexible schedules.

• Make your well‑being a priority with multiple top‑tier health insurance options.
• Explore educational opportunities with Lowe’s tuition assistance program.
• Take charge of your financial future with a company‑matching 401(k) and optional Employee Stock Purchase Program.
• Gain extra savings with an 10% Associate Discount.
• Learn new trade skills with our Track to the Trades program.

As a Customer Service Associate, you will welcome customers to Lowe’s and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.

While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department.

Customer Service Associates work in one of the following departments, based on hiring needs and skillsets:
Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross‑functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Must be able to lift 25 lbs unassisted, or lift over 25 lbs with or without an accommodation.

• 6 months of retail and/or customer service experience.
• Bi‑lingual skills.
• Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

This role does not require regular travel; however, it may need to travel occasionally to meetings, training, or to support neighboring stores.

Environmental factors vary by location. You may work in both indoor and outdoor weather conditions, including extreme heat or cold, wet, damp, humid, windy, or drafty environments. You may be exposed to constant or intermittent noise in addition to moving or shaking objects and equipment.

Mandatory lifting procedures must be followed, limiting single lifts to 75 pounds. Team lifts are mandatory for loads greater than 75 pounds. Powered equipment must be used with proper training or assistance from a trained coworker.

$18.00 – $19.45 per hour. Starting rate may vary based on location, education, or experience.

• Health, vision, and dental insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
• Flexible spending and health savings…