Associate Team Leader

Overview

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We are committed to a high-performing, connected culture where everyone feels like they belong. H&R Block is actively pursuing a long‑term strategy and transformation plan known as Block Next, which focuses on innovation, client experience, and sustainable growth.

As an Associate Team Leader you will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction. You will begin on a flexible part‑time schedule in late fall, ramping up for the busy season, and transition to a full‑time schedule from January through April.

• Experience supervising or managing people
• History of delivering outstanding customer experiences

• Support the Multi‑Unit Team Leader as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, escalating to leadership as necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week and adapt to business needs.
• High school diploma or equivalent.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (subject to additional eligibility requirements).

At H&R Block we remain committed to building a connected culture—where trust, care, and connection guide our work. We are an equal‑opportunity employer and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.