Client ; Sales Leader

As the Client Experience Leader, you will oversee a small, agile sales team responsible for guiding prospective clients into the Miller Marriott design-build process and assisting them in identifying and securing suitable land. This role requires actively listening to prospective clients, understanding their design-build and/or real estate goals, and delivering thoughtful, value-driven solutions to Miller Marriott clients and professional partners.

Your primary responsibility will be managing the Client Experience (CE) team to ensure quarterly sales objectives are met, specifically the successful onboarding of new clients into the Miller Marriott process. The CE team collectively supports prospective clients from the initial inquiry stage (via website, phone, or referral) through the execution of a design contract and ultimately into a construction contract for a new Miller Marriott home.

Throughout the sales cycle, you will ensure clients are educated on Miller Marriott’s comprehensive offerings, including land acquisition, architectural design, and construction services. This role also leads the successful transition of clients through Pre-Design into the design process, ensuring a seamless, informed, and high-quality client experience from first contact through project commencement.

As a company, we focus our efforts into building extraordinary homes, and a significant amount of our business is built on referral relationships built over the past 25 years. With new prospective clients, we build relationships over weeks and months – and sometimes years – through education, support, and honesty. While this is a sales position and we do have ambitious goals for the next 5+ years, Miller Marriott is not a pushy or “hard sale” shop, and the ideal candidate will be able to demonstrate an above-average ability to provide true value and build relationships with customers over time.

We are looking for a long-term employee committed to being part of the Lake Country and Southeast Wisconsin community.

• Oversees Client Experience (CE) “Sales” team, including management of client escalations, reviewing potential client activity, ensures quarterly sales goals are achieved.
• Manage expectations/scope setting with potential clients and guide them through the process with attention to details, budget, and timeline management.
• Executes a consistent and positive MM Design:
  Build experience for our clients by working closely with the interior design, architecture, and construction teams to ensure smooth communication and coordination throughout the customer lifecycle.
• Provides exceptional customer service during the Pre-Design phase - responding to inbound inquiries, conducting property tours and providing valuable information for potential clients about building.
• Holds an active Real Estate License, manages RE compliance. Understanding of available land, how to review the basics of land, current developments, and requirements, MM properties.
• Stay up to date with industry trends, competitor offerings, and market conditions.
• Conducts comprehensive market research as needed for projects and clients.
• Prospect and generate leads through various channels such as referrals, networking, and online platforms.
• Conduct open houses and lot walks with clients on weekends as needed.
• Reports to Client Experience Manager – provides regular updates on escalations, timeline management, and process changes.

• Executes Miller Marriott’s Vetted Land strategy.
• Maintains and monitors the vetted land database and land acquisition resources, and helps effectuate a continuing evolution of the company’s land strategy.

• Relationship-driven and value-based sales execution skillset.
• Thorough understanding of Design:
  Build process, site conditions, able to read surveys and plans, build/quality standards, pricing, build scheduling/timing.
• Comfortable on job sites and walking land.
• Up-to-date knowledge of the real estate market.
• Organized. Proficient in using CRM systems and other sales software for lead tracking and pipeline management.
• Valid driver’s license, reliable vehicle, and insurance coverage.
• Real estate license and working knowledge and experience using MLS.
• Desire to learn and not afraid to ask questions.

• Flexible and adaptable with schedule and client meeting times/locations.
• Comfortable working independently and as an integral member of the team.
• Excellent written and oral communication skills.
• Resourceful, creative, self-starting.

• Delafield, Wisconsin (in office)
• Ability to meet clients at job sites within 50 miles of our office on occasion
• Full Time/weekends as needed
• 401K Matching
• Health Insurance
• HSA Contributions