Strategic Account Executive

Our Story

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

The Strategic Account Executive drives CPI’s growth by spearheading strategic sales initiatives that expand its training programs and products in the education and healthcare markets. This role is pivotal in winning new business and unlocking potential in underpenetrated accounts through executive-level partnerships, consultative selling, and solutions-oriented strategies. Operating with a high degree of autonomy and discretion, the Strategic Account Executive is empowered to shape sales opportunities and deliver results that advance CPI’s organizational objectives.

• Drive the entire sales process – from prospecting to contract execution – to achieve and exceed CPI’s sales and revenue targets
• Serve as the principal representative of CPI for actual or potential customers
• Strategically identify, engage, and convert new opportunities in the education or healthcare markets through targeted account-based approaches
• Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition
• Forge and nurture executive-level relationships, aligning CPI’s training solutions with customer business challenges for maximum impact
• Build and manage a robust pipeline of qualified prospects, leveraging CRM and sales tools for accurate activity tracking and forecasting
• Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations
• Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning
• Report on sales performance, customer engagements, and pipeline progress to leadership
• Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections
• Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively
• Perform other position-related duties as assigned

• Bachelor’s degree in business, marketing, or related field
• Three or more years of successful sales experience
• Proven track record of success in a hunter sales role, with verifiable new business wins
• Demonstrated expertise in contract negotiation
• Proficiency with Microsoft Office suite and CRM platforms
• Valid Driver's License
• Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer
• Continuously uphold all credentialing standards throughout employment to support essential job functions
• Expertise in managing complex sales cycles and influencing executive decision-makers
• Strong business acumen with sound independent judgment in customer engagement
• Advanced consultative selling skills to uncover needs and deliver tailored solutions
• Exceptional attention to detail and accountability for results
• Proven ability to multitask, prioritize, and organize in a dynamic work environment
• Excellent communication, negotiation, and presentation skills
• High resilience and the ability to handle frequent rejection with a positive attitude

• Demonstrated success in B2B consultative or solutions-based sales environments