Client Relations Specialist - Fast Track Freight Broker

Associate Portfolio Executive

Primary

Location:

Milwaukee, WI, USA

We are hiring an Associate Portfolio Executive to build and manage a customer portfolio while developing long‑term trusted relationships. In this role, you will leverage AI‑powered tools to simplify quoting, planning, and scheduling so you can focus on selling, problem‑solving, and growth. You will operate with autonomy supported by the scale, technology, and credibility of a global supply chain leader.

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re‑engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day‑to‑day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve work processes by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team‑first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand‑ups.

• High School Diploma or GED.
• Minimum 6 months of customer engagement experience (internal or external).
• Ability to travel up to 10%.

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem‑solving skills.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficiency in Microsoft Office Suite.
• Values a diverse and inclusive work environment.

Base pay range: $19.23 - $38.47 per hour.

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds, and are committed to providing an inclusive environment free from harassment and discrimination.

• Three medical plans (including prescription drug coverage & enhanced fertility benefits)
• Flexible Spending Accounts and Health Savings Account with employer contribution
• Dental and Vision coverage
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid holidays, floating holidays, and paid time off for volunteering
• Paid parental leave
• 401(k) with 6% company match and Employee Stock Purchase Plan
• Broad range of career development, networking, and team‑building opportunities

This role encourages in‑person collaboration with peers in‑office four days a week, with one day of remote flexibility. Supportive of teamwork and autonomy.