Regional Account Representative

thyssenkrupp Polysius North America, Inc. specializes in the design and construction of turnkey cement plants. We support cement manufacturers around the world with an extensive portfolio of products and services and sustainable solutions based on more than 150 years of expertise and experience. Our plants and machines use state-of-the‑art production processes to conserve resources, minimize environmental impact and deliver maximum performance and efficiency.

We are seeking a dynamic and results‑oriented Regional Account Representative to join our team. You will be responsible for defining and implementing a long‑term growth strategy for our customers within the cement as well as non‑cement industries. You will leverage your expertise to drive sales of spare parts, field service opportunities, and equipment upgrades to maintain and modernize our customers’ assets, allowing them to operate in the safest, most efficient manner possible.

Our solutions are focused on thyssenkrupp Polysius North America, Inc. installed base, also non‑thyssenkrupp machines, equipment, and systems. You will own a regional territory and play a pivotal role in achieving the company's fiscal targets by building strong customer relationships, identifying opportunities, and providing technical expertise to meet customer needs.

• Demonstrate a commitment to safety.
• Please note the duties and responsibilities are not an exhaustive list and could change with or without notice. Other duties may be assigned as needed.

• Develop and implement a long‑term strategic sales plan for each customer. This includes setting specific, measurable goals, identifying target customers, and defining sales strategies.
• Aim to grow existing customer accounts in sales revenue year‑over‑year while maintaining minimum current gross margin levels for all service products. Implement strategies for upselling and cross‑selling products and services.
• Identify and pursue new business opportunities within cement and non‑cement producing customers. Utilize market research and other tools to uncover potential clients.

• Conduct frequent site visits to understand customer requirements and provide tailored solutions. Ensure frequent and meaningful communication to keep customers informed and maintain engagement. Act as the primary point of contact for customers to ensure high levels of satisfaction.
• Establish and cultivate strong, long‑term relationships with the account’s key decision makers. Develop a deep understanding of the corporate organizational structure and identify internal sponsors for our solutions.

• Develop a comprehensive technical understanding of our service products and support our customers in selecting the best solution for their problems.
• Work together with the engineering team to ensure accurate and timely responses to technical inquiries. Address and resolve customer issues promptly and effectively.
• Perform client presentations and articulate our core values, products, and service solutions we are offering.

• Provide market feedback to identify trends, competitor activities, and potential growth areas. Use this information to refine sales strategies and stay competitive.
• Develop and maintain a comprehensive understanding of the customer’s industry, including key players, challenges, and technological advancements. Use this knowledge to identify new business opportunities.
• Provide input on product development and improvement based on customer feedback and market demands. Work with our product experts to ensure our offerings meet customer needs and industry standards.

• Share regular updates and quarterly reports with improvement suggestions.
• Track pipeline, forecasts, and update account plans as needed.
• Keep CRM data accurate for reporting and analysis.

High School degree or General Education Degree (GED) and proven experience in sales within the industrial or cement plant sector.

• Strong technical knowledge of cement plant or…