Sales Account Manager

STS Technical Services is hiring a Sales Account Manager in Milwaukee, Wisconsin
. This is an on-site role supporting a scaling manufacturing client and is ideal for a motivated, customer-focused sales professional with inside sales experience, strong account management skills, and the ability to grow into outside sales and business development over time.

In this role, you will initially focus on inside sales by managing and growing relationships with an established book of OEM and distributor accounts while maintaining an active quote pipeline. The ideal candidate is detail-oriented, thrives in a fast-paced manufacturing environment, and brings a strong understanding of customer specifications and technical requirements.

The Sales Account Manager will serve as the primary point of contact for assigned OEM and distributor accounts. This role is responsible for customer relationship management, quote development, account communication, customer service, and internal coordination with Project Management, Engineering, Operations, and Production teams.

This position offers a strong growth path for a driven sales professional who wants to build from inside sales into outside sales and business development responsibilities.

• Assume ownership of existing OEM and distributor customer accounts within the team while ensuring a seamless transition and continuity of service
• Serve as the primary point of contact for assigned accounts
• Build and maintain strong, long-term customer relationships
• Proactively communicate with customers to understand project timelines, upcoming needs, and changes to specifications
• Address customer inquiries and resolve issues promptly
• Consistently deliver a high level of customer service
• Manage and stay on top of an active quote pipeline
• Ensure all quotes are accurate, timely, and aligned with customer specifications
• Review customer drawings, specifications, and technical documentation to develop accurate quotations
• Coordinate with Engineering and Operations teams during the quoting process
• Track quote activity and follow up on open opportunities
• Maintain organized records of customer communications and project updates
• Coordinate with internal teams, including Project Management, Engineering, and Production, to ensure quoted scope is achievable and competitive

• Expand responsibilities over time to include outside sales activities and proactive business development with new and existing accounts
• Identify opportunities to grow wallet share within assigned accounts
• Introduce customers to additional client product lines and capabilities
• Represent the client at customer sites, industry events, and trade shows as needed
• Travel 25 to 50 percent depending on customer needs and business development activities

• 3 to 5 years of inside sales experience, preferably in a manufacturing or industrial environment
• Demonstrated ability to manage customer accounts and maintain a high standard of customer service
• Ability to read and interpret customer specifications, engineering drawings, or technical documentation
• Exceptional attention to detail
• Strong organizational and follow-through skills
• Excellent verbal and written communication skills
• Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Willingness and ability to travel 25 to 50 percent as required by customer needs
• Must be authorized to work in the United States

• Experience working with OEM or distributor customers in a manufacturing or fabrication environment
• Background in electrical equipment, enclosures, switch gear, or related power and industrial products
• Familiarity with ERP systems
• Epicor experience preferred
• Familiarity with CRM platforms or quoting and estimating software
• Demonstrated interest in growing into an outside sales or business development capacity
• Associate or bachelor’s degree in Business, Sales, Engineering Technology, or a related field

STS Technical Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, age, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.