Healthcare Senior Account Executive - Milwaukee, WI

Job Description

The Healthcare Account Executive achieves the assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. The incumbent analyzes customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests. This position builds successful partnerships with key stakeholders at all levels of customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines.

This role meets with customers daily to discuss complaints and obtain supporting documentation. This position collaborates with operations to implement accounts with special needs to adequately handle customers’ shipping needs.

Primary territory: Milwaukee, WI.

• Executes on previously signed contracts to introduce new products and services to customers and expand business within customer accounts
• Performs pre‑call analysis to prepare for sales calls
• Responds to internal sales leads from various sources to identify sales opportunities and create a sales strategy
• Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer
• Generates customer‑facing reports to outline shipping history, billing history, and accounts’ incentives and renegotiate contracts
• Documents customer information and provides account status to the sales team
• Trains customers on proper packaging techniques to avoid damages

• Demonstrates familiarity with core service offerings and deep familiarity with product, service, and customer facing technology offerings of at least one business unit
• Possesses knowledge of competitors’ offerings and can compare and contrast UPS’s and competitors’ products, services, and technology solutions
• Considers industry and financial trends when making account decisions and understands critical aspects of business models and operating structures
• Collects, analyzes, and interprets competitive information; identifies areas where UPS is at a competitive disadvantage and suggests ideas for improvement
• Researches stakeholders’ needs, requirements, and perspectives and describes customer characteristics, preferences, history, processes and constraints
• Understands customer’s general business needs and account status; may provide information for planning account strategy
• Demonstrates a basic understanding of proper processes, procedures, and use of technology for intermodal transportation
• Applies negotiation techniques in less complex situations and gains consensus from involved parties
• Recognizes customers’ issues, identifies resolution to basic issues and recommends solutions
• Builds and maintains relationships throughout a customer organization; makes recommendations regarding account decisions or strategies
• Demonstrates detailed understanding of supply chain concepts and makes recommendations to solve supply chain problems
• Experience with supply chain concepts

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

UPS is an equal‑opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

Must have reliable transportation. This role is customer facing and requires you to meet with customers each work day.