Retail Wireless Consultant

T-Mobile Mobile Expert

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They immerse themselves in meaningful connections with customers, uncovering their needs and recommending device and service solutions. They meet performance targets in sales, customer experience, and quality of sale metrics.

Job Responsibilities:

• Serving and selling to customers, while providing a best‑in‑class customer experience and building loyalty.
• Consistently leverages digital tools in interactions and onboarding.
• Completes training on T-Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Partners with T-Mobile employees across channels, including business and customer service.

Education and

Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities:

• At least 18 years of age
• Legally authorized to work in the United States

Hourly Base Pay: $19.50 Annualized Incentive Target: $9,360. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

Benefits:

• Medical, dental and vision insurance;
  Flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (about 4 weeks for new full‑time employees, 2.5 weeks for new part‑time employees); paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage;
  
  voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service & home internet discounts; pet insurance; commuter & transit programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier.