Inside Sales Representative Job Milwaukee area,Wisconsin USA,Sales

Description

Reporting to the Inside Sales Manager, the Inside Sales Representative will be responsible for exceeding sales targets, reducing controllable returns and allowances, improving the close ratio, and maintaining contribution margins. Prospecting and business development activities will be a daily focus to gain market share. Using a consultative approach, the Inside Sales Representative will educate customers on the benefits of choosing Wagner with ease and confidence, generating sufficient monthly quoting activity to support the sales target and maintaining a balanced distribution of workflow to ensure customer expectations are met.

Receives and processes sales orders, component recommendations, price quotations, inventory research, and coordination with internal business areas, ensuring customer satisfaction while performing services to resolve problems and answer customer questions.

Essential Functions & Responsibilities

This list of functions and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Answer incoming phone calls and make follow‑up calls to customers to build relationships and secure future business

Quote stock levels, lead times and pricing on basic Architectural or Industrial repeat product

Gather appropriate information from customers to create customer accounts in the current business system

Provide consistent and thorough communication between the customer, Estimating, Customer Service, and other Departments to ensure customer satisfaction

Interact positively and professionally with all internal and external customers

Prospect and conduct daily business development activities to gain market share

Consistently maintain sufficient phone activity each day to exceed sales target

Generate sufficient monthly quoting activity to support sales target

Maintain high levels of accuracy and proficiency to minimize returns and allowances

Create a business plan for assigned territory in coordination with Inside Sales Lead

Ensure quotes are sent out in a timely manner, recognizing that speed wins in many instances

Maintain a balanced distribution of workflow to meet customer expectations

Follow up on Marketing/Tradeshow Leads in a reasonable timeframe

Cross‑promote all product lines

Utilize technology – Epicor, Dodge, iSqFt, Google Alerts, Linked In, Territory Searches

Coordinate and qualify incoming Invitations to Bid (ITB’s) promptly

Maintain a battle board in conjunction with Regional Account Executives and Inside Sales Lead

Identify projects and documents correctly within Epicor

Communicate frequently and effectively with Regional Account Executives

Manage territory/market pricing to maximize margins and project wins in coordination with manager

Perform other job duties as assigned

Requirements Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum of a high school education or GED and one to three years of related experience in sales and/or customer service; or a combination of education and experience

Good foundation in basic math skills

Good working knowledge of computers and web navigation

Job Knowledge,

Skills and Abilities

Ability to read and interpret dimensions of faxed, e‑mailed drawings for quoting stock products

Interact positively and professionally with all internal and external customers

Enter concise notes for every customer contact

Continuous learning of sales strategies, best practices, competition, new products, etc.

Maintain a productive and positive business environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, walk, and/or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, and the ability to adjust focus.

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