Strategic Client Executive

Strategic Client Executive Position Profile

• Cultivate and expand relationships with Senior Vice President–level client executives.
• Develop a deep understanding of clients’ business challenges and objectives through effective, value-driven engagements.
• Lead the business planning process in partnership with clients, with a strong focus on account-level strategy.
• Build and maintain a 12–18 month account roadmap aligned with industry strategy.
• Drive profitable growth within assigned accounts through customer engagement, contract retention and expansion, and service adoption.
• Proactively engage and align internal sales, operations, and subject matter experts to support client initiatives.
• Provide thought leadership during client engagements to build trust, credibility, and influence.
• Clearly articulate Ricoh’s industry positioning and value proposition.
• Build strong internal partnerships to support account retention, expansion, and day-to-day sales activities.
• Understand and help manage the customer’s approval and decision-making processes through key sponsors.
• Meet or exceed assigned revenue and gross profit targets.
• Accurately enter and track all sales activities and data in the CRM on a daily basis.
• Perform additional duties as assigned.

• Bachelor’s degree or equivalent relevant experience.
• 10+ years of account management experience.
• Proven experience working with executive-level leaders in Fortune 1000 organizations.
• Experience driving growth in services-based solutions.

• Demonstrated success using collaboration to build influence and alignment.
• Strong thought leadership and consultative engagement skills.
• Exceptional verbal and written communication abilities.
• Proactive mindset with the ability to deliver creative ideas and solutions.
• Proven ability to develop, nurture, and maintain strong professional relationships.
• Up-to-date knowledge of Ricoh offerings and solutions.
• Solid understanding of solution design processes.
• High level of technical aptitude and comfort with technology.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.