Inside Sales Representative

Summary

Reporting to the Inside Sales Manager, the Inside Sales Representative will be responsible for exceeding sales targets, reducing controllable returns and allowances, improving the company close ratio, and working to maintain contribution margins. Prospecting and business development activities are a daily focus to gain market share. Using a consultative approach, the representative will educate customers on the benefits of choosing Wagner with ease and confidence, ensuring sufficient monthly quoting activity to support sales targets and maintain balanced workflow to meet customer expectations.

• Answer incoming phone calls and make follow-up calls to build relationships and secure future business.
• Quote stock levels, lead times, and pricing on basic Architectural or Industrial repeat products.
• Gather appropriate information from customers to create customer accounts in the business system.
• Provide consistent and thorough communication between the customer, Estimating, Customer Service, and other departments to ensure satisfaction.
• Interact positively and professionally with all internal and external customers.
• Consistently maintain sufficient phone activity each day to exceed sales targets.
• Generate sufficient monthly quoting activity to support sales targets.
• Maintain high levels of accuracy and proficiency to minimize returns and allowances.
• Create business plans for assigned territory in coordination with Inside Sales Lead.
• Ensure quotes are sent out in a timely manner; speed wins many times.
• Maintain balanced workflow distribution to meet customer expectations.
• Follow up on Marketing/Tradeshow leads within a reasonable timeframe.
• Cross‑promote all product lines.
• Utilize technology – Epicor, Dodge, iSqFt, Google Alerts, Linked In, Territory Searches.
• Coordinate and qualify incoming Invitations to Bid (ITB’s) promptly.
• Collaborate with Regional Account Executives and Inside Sales Lead on Battle Board.
• Identify projects and documents properly within Epicor.
• Communicate frequently and effectively with Regional Account Executives.
• Manage territory/market pricing to maximize margins and project wins in coordination with manager.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for disabilities.

Education and Experience

• Minimum high school diploma or GED plus one to three years of sales and/or customer service experience, or equivalent combination.
• Basic math skills.
• Proficient computer and web navigation.

Job Knowledge, Skills, and Abilities

• Ability to read and interpret dimensions from faxed or e‑mailed drawings for quoting stock products.
• Professional interaction with internal and external customers.
• Concise documentation of every customer contact.
• Continuous learning of sales strategies, best practices, competition, and new products.
• Maintain a productive and positive work environment.

Physical Demands

The employee regularly sits, walks, and hears; occasionally stands, walks, reaches, lifts up to 40 lbs. Vision requirements include close, distant, peripheral, and focus adjustment.