Coordinator,Ticket Sales and Service Job Milwaukee area,Wisconsin USA,Sales

Position Overview

The Coordinator, Ticket Sales and Service works in the ticket office of the Al McGuire Center and is responsible for all facets of ticket sales to Marquette University athletic events, including executing a plan to meet or exceed annual sales goals. The role focuses on increasing season tickets, partial plans, group tickets and individual game tickets while providing excellent customer service as the primary contact for the public at the Marquette Ticket Office.

Duties

and Responsibilities

Sell ticket packages and grow new customer bases through season tickets, mini‑plans, and group sales, especially for men’s basketball. Conduct daily outbound sales calls and consistently generate new business leads to drive weekly revenue growth. Assist in developing and executing departmental sales and marketing strategies. Maintain accurate customer account records, process orders using Archtics/Ticketmaster systems, and leverage platforms such as Archtics/Ticketmaster, Conquer, and Salesforce to enhance ticket operations processes.

Serve as ticket office manager on duty for all ticketed events (excluding men’s basketball) and assist with operational needs. Handle escalated customer challenges and ensure resolution aligns with organizational standards and leadership expectations. Direct oversight of the main athletics email account and texting system, viewing all emails/texts and responding in a timely manner.

Collaborate cross‑functionally with marketing, partnerships, and operations to develop compelling sales materials and initiatives.

Support supervision and development of student sales associates and ticket office staff.

Produce daily financial and sales reports for the Athletics Business Office, including deposits and payment summaries.

Required Knowledge,

Skills and Abilities

High school diploma
At least one year of relevant working experience
Strong customer service skills with the ability to problem‑solve
Work efficiently in a team‑oriented setting and complete tasks with minimal supervision
Ability to work under deadlines and prioritize workload

Preferred Knowledge,

Skills and Abilities

Bachelor’s Degree
Knowledge of Ticketmaster (Archtics)

Benefits

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time‑off package, and tuition benefits for employees, spouses, and dependents with no payback requirement.

Equal Employment Opportunity

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state‑protected classification.

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