Aftermarket Sales Representative

We are looking for an experienced sales person with strong mechanical aptitude and excellent customer relationship skills. This role is responsible for advising customers on replacement parts, service solutions, equipment upgrades, preventative maintenance programs, and modernization opportunities. Acting as the primary point of contact for customers, with the goal of maximizing customer satisfaction and increasing recurring revenue.

• Develop and maintain long-term relationships with existing customers.
• Proactively identify aftermarket sales opportunities through routine customer contact and account reviews.
• Prepare quotations for replacement parts, assemblies, field service, repairs, rebuilds, retrofits, upgrades, and modernization projects.
• Coordinate with engineering, service, manufacturing, purchasing, and scheduling departments to develop accurate quotations and delivery commitments.
• Recommend preventative maintenance programs that improve equipment uptime and reduce unplanned downtime.
• Promote annual service agreements, maintenance contracts, calibration services, and inspection programs.
• Assist customers in identifying obsolete components and recommend suitable replacement or upgrade solutions.
• Review historical equipment records to identify recurring maintenance needs and potential upgrade opportunities.
• Respond promptly to customer inquiries regarding pricing, availability, lead times, and technical questions.
• Maintain accurate customer records, quotations, opportunities, and sales forecasts within the company's CRM system.
• Follow up on outstanding quotations to improve quotation conversion rates.
• Support warranty evaluations and customer issue resolution in collaboration with engineering and service personnel.

• Associate or Bachelor's degree in Engineering, Business, Industrial Technology, or a related technical field is preferred.
• Minimum 3-5 years of technical sales, aftermarket sales, inside sales, application engineering, customer service, or industrial equipment experience.
• Experience supporting manufacturing, automation, induction heating, heat treating, or capital equipment industries preferred.
• Strong mechanical and technical aptitude.
• Ability to interpret engineering drawings, bills of material, and equipment documentation.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficient with Microsoft Office applications.
• Experience using CRM and ERP systems.
• Ability to manage multiple customer projects simultaneously.
• Occasional travel to customer sites and industry events.

This position is primarily office-based with regular interaction across engineering, manufacturing, service, purchasing, and sales departments. Periodic travel to customer facilities may be required to evaluate equipment, develop customer relationships, and identify aftermarket opportunities.

EEOC Drug free

Equal Opportunity Employer