Customer Support Representative

Job Overview

As a CLEAR Sales and Service Representative (Ambassador), you will be the face of CLEAR, responsible for driving membership growth while delivering exceptional customer service. Your main focus will be to engage with travelers, explain the benefits of CLEAR’s services, and convert potential customers into loyal members.

• Drive Membership Sales: Actively engage with travelers, pitch the benefits of CLEAR, and convert interactions into membership enrollments.
• Deliver Exceptional Customer Service: Create positive and memorable experiences for travelers, members, and potential customers by providing top-tier service and addressing any inquiries.
• Security and Safety Adherence: Follow all security protocols, including verifying airline documents, confirming traveler identification, and maintaining strict adherence to safety procedures.
• Achieve and Exceed Sales Goals: Meet or exceed daily and monthly sales targets by consistently enrolling new members through proactive engagement and effective sales techniques.
• Demonstrate adaptability in learning and selling a variety of products and services, with the ability to quickly pivot between offerings based on customer needs and operational priorities.

• Sales-Focused: Passion for sales with a results‑driven mindset, always looking to meet and exceed targets. Prior experience in sales or customer service is a plus, but we will provide the training to help you succeed!
• Strong Communicator: Ability to effectively communicate the value of CLEAR’s offerings and engage with potential customers, members, and travelers.
• Customer-Centric: Skilled at creating meaningful connections with customers and offering tailored solutions to their travel needs.
• Self-Motivated: Energetic, positive attitude with a desire to grow and take on additional responsibilities, particularly in sales.

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Open availability and flexibility – ability to work various shifts including weekends and holidays.
• Ability to stand for up to 8 hours per day.
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (Per Sec) SF‑85 screening, depending on your work assignment.

Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport. Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.

Clear’s mission is to create frictionless experiences where every day has that feeling. With more than 30 million members and hundreds of partners worldwide, CLEAR’s identity platform transforms the way people live, work, and travel.

CLEAR is an equal‑opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. CLEAR considers applicants with criminal histories in a manner consistent with applicable laws or ordinances and provides accommodations for qualified individuals with disabilities or in other covered statuses.